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- Tasks: Supervise housekeeping, ensuring cleanliness and guest satisfaction in a fast-paced environment.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy up to 28 days paid holiday, flexible hours, free lunch, and career progression opportunities.
- Other info: Dynamic role with ongoing training and recognition for your hard work.
- Why this job: Make a real impact on guest experiences while developing your skills in hospitality.
- Qualifications: Previous supervisory experience in hospitality and strong team coordination skills required.
The predicted salary is between 22000 - 26000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service. We offer a benefits package including:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.
Job Description Key Responsibilities:
- Working in fast paced high energy environment and checking the quality of rooms.
- Organising staff rotas.
- Working closely with the supervisory team to support the Head Housekeeper.
- Supporting the Housekeeping team with ongoing training and development.
- Maintaining the standards set by HotelCare and our client at all times.
- Meeting daily targets.
- Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.
Person specification Experience:
- Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
- Strong knowledge of housekeeping operations and team coordination skills.
Skills and knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Floor Supervisor in London employer: Hilton London Metropole
Contact Detail:
Hilton London Metropole Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at HotelCare. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching HotelCare’s values and services. Show us you’re not just another candidate; demonstrate how your experience aligns with our commitment to quality and sustainability.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for a Floor Supervisor role and highlight your supervisory experience and teamwork skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the HotelCare family.
We think you need these skills to ace Floor Supervisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any supervisory roles you've had in hospitality, especially in housekeeping, to show us you're the right fit for the Floor Supervisor position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to work with us at HotelCare and how your previous experiences align with our values. Keep it friendly and professional, and don’t forget to mention your 'Can Do' attitude!
Show Off Your Attention to Detail: In the hospitality industry, attention to detail is key. When filling out your application, make sure there are no typos or errors. This shows us that you take pride in your work and understand the importance of maintaining high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the benefits we offer at HotelCare!
How to prepare for a job interview at Hilton London Metropole
✨Know Your Stuff
Make sure you brush up on your knowledge of housekeeping operations and the specific responsibilities of a Floor Supervisor. Familiarise yourself with HotelCare's values and their commitment to sustainability, as this will show your genuine interest in the company.
✨Showcase Your Experience
Prepare to discuss your prior supervisory experience in hospitality. Think of specific examples where you've successfully managed a team or improved processes. This will help demonstrate your capability to handle the fast-paced environment of a hotel.
✨Demonstrate Your 'Can Do' Attitude
During the interview, highlight your flexibility and willingness to learn. Share instances where you've adapted to changes or tackled challenges head-on. This attitude is crucial for a role that requires multitasking and prioritising under pressure.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the training opportunities available for the Housekeeping team or how success is measured in the position. This shows you're proactive and genuinely interested in contributing to the team.