Operations Scheduler in Brighton

Are you highly organised, thrive in a fast-paced environment, and enjoy keeping everything running smoothly behind the scenes? We're looking for a proactive Operations Scheduler to join a busy office, managing multiple diaries, coordinating appointments, and delivering excellent customer service throughout the process. This is a varied role where no two days are the same. You'll be planning schedules, coordinating appointments, handling customer queries, and ensuring field-based teams have everything they need to deliver an exceptional service. Diary management, logistics, scheduling or route planning backgrounds are ideal for this position which is part of a small and fast paced team. As an Operations Scheduler your role will involve: * Managing multiple appointment diaries and coordinating a high volume of bookings * Planning efficient travel routes and schedules to maximise productivity * Liaising with customers, internal teams, and third parties to arrange and confirm appointments * Handling reschedules, cancellations, and last-minute changes * Acting as a key point of contact for colleagues in the field and resolving any issues that arise * Managing inbound calls and emails, providing a professional and helpful service * Supporting general administration and assisting the wider team when required Skills & experience required for the Operations Scheduler: * Previous experience in scheduling, route planning, logistics coordination, customer service, or a similar administrative role * Strong organisational skills with excellent attention to detail * The ability to prioritise workloads and remain calm under pressure * Confident communication skills, both over the phone and in writing * Experience using planning software, CRM systems, or scheduling tools * A collaborative team player who enjoys working in a busy environment and taking ownership of their workload Salary, hours and company benefits for the Operations Scheduler: * Starting salary of £30,000 with a salary review after probation * Performance and team-based bonus scheme * Monday to Friday 8:30am to 5pm, fully office based in Brighton * 20 days holiday plus bank holidays * Casual dress code * Fantastic office environment * Regular team socials and drinks, snacks and cakes in the office * Access to onsite gym If you're someone who enjoys juggling multiple priorities, solving problems, and keeping operations running efficiently, we'd love to hear from you. Berry Recruitment Services Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy