Job Description
Main Purpose of Job
To provide hardware and software technical support, including maintenance, repairs, advice and installations to the estate across the UK. The position is based from the Bodmin offices but does involve some away working when required. Transport is supplied.
Key Tasks
Respond to callouts within the timescale of contractual obligations
Installation of GP medical Systems
Diagnose problems and repair or remedy as required
Install and set-up computer systems / equipment
Maintenance of accurate records to meet Company deadlines
Knowledge & Skills
General:
·Windows Server, desktop administration and networking
·Linux/unix server administration and networking.
·General understanding of Computer systems and their architecture
·Social and written communication
·Good telephone manner/etiquette
Training
Technical skills development provided under a defined advancement framework and foundation skill set.
Other Company benefits
- 28 Days annual leave (inc. Bank Holidays) increasing to 33, pro-rata.
- Pension scheme,
- Health Care Plans,
- Salary sacrifice bicycle schemes
- Plus many more.
How to prepare for a job interview at Farringdon James Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, desktop administration, and Linux/Unix systems. Be ready to discuss specific experiences where you've diagnosed and resolved technical issues, as this will show your practical understanding of the role.
✨Practice Your Communication Skills
Since you'll be providing support over the phone and in person, it's crucial to demonstrate a good telephone manner and clear communication skills. Consider doing mock interviews with friends or family to practice explaining technical concepts in simple terms.
✨Familiarise Yourself with GP Medical Systems
As part of the job involves installing GP medical systems, do some research on these systems beforehand. Being able to discuss them during the interview will show your initiative and genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical problems or customer interactions. Think of examples from your past experiences where you successfully resolved issues, and be ready to explain your thought process and the steps you took.
