At a Glance
- Tasks: Provide top-notch IT support, troubleshoot issues, and maintain great customer relationships.
- Company: Join a dynamic team in a supportive tech environment.
- Benefits: Starting salary of £18,077, flexible shifts, and 28 days annual leave.
- Other info: Enjoy a collaborative workplace with regular training and development.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Experience in IT support and a passion for technology are essential.
The predicted salary is between 18077 - 18077 £ per year.
Working a shift pattern which operates between the hours of 06:25 and 20:35. Each shift is 8.5 hours, of which 0.5 hours are paid at time and one third. Starting salary of £18,077 inclusive of overtime pay. Successful completion of each module of the Skills matrix will increase pay. Once fully trained, a weekend rota worked from home, with phone provided, will also be available.
Main Purpose of Job
To receive and log telephone queries and issues with regard to clinical software and computer hardware, delivering IT Support Services to Customers. To diagnose the fault and resolve those issues in a professional and timely manner, nurturing positive relationships with the customer base and staff.
Key Tasks
- To receive and log service desk queries and problems, maintaining good records of both the call and the solution(s) found.
- Research any software or hardware issues to be able to diagnose/resolve the fault or ensure that problems requiring action from other departments are reported promptly and documented.
- Provide a high level of support to end users, implementing a fix or informing the customer of the solution to a query.
- To maintain effective communication with colleagues and other individuals/departments within the organisation, acting as a key liaison, highlighting potential problems.
- Take responsibility for own workload, ensuring that tasks set by management are carried out.
Knowledge & Skills
Experience of providing IT support and troubleshooting hardware and software issues is essential. Having a general interest in IT and previous work experience within customer service would be beneficial. Using an IT Service Management system to allocate and monitor support tasks would be desirable but not essential as training would be provided. He/she should have excellent communication, interpersonal and keyboard skills and have the ability to prioritise and work to deadlines. Having previous experience of dealing with clinical safety would be highly advantageous. Knowledge of SQL and Unix/Linux would be beneficial but not essential as training would be provided.
Contacts
Internal contact is a key feature of the job involving the post holder in liaison and consultation with other team members, staff and managers across the Company. Externally, the post holder will have constant contact with GP practice customers and regular contact with Health Authorities, CCGs and 3rd party maintenance suppliers.
Working Environment
Office based with very occasional visits to clients and other premises. The post holder will work an 8 ½ hour shift pattern which operates between the hours of 06:30 and 20:30. When fully trained, you will join the weekend shift rota. 28 Days annual leave (inc. Bank Holidays) increasing to 33. Regular internal technical conferences, Pension scheme, Health Care Plans, Salary sacrifice bicycle schemes plus many more.
1st Level IT Support Desk Operative in Bodmin employer: Farringdon James Limited
As a 1st Level IT Support Desk Operative, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. With a competitive starting salary, opportunities for pay increases through skill advancement, and a comprehensive benefits package including health care plans and a pension scheme, our company is dedicated to fostering a culture of collaboration and excellence. Located in a vibrant office setting, you will enjoy the flexibility of a weekend rota from home once fully trained, making this an ideal place for those seeking meaningful and rewarding employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Level IT Support Desk Operative in Bodmin
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a 1st Level IT Support Desk Operative, you'll need to explain technical issues clearly. Try role-playing with a friend or family member to get comfortable with explaining complex concepts simply.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the job and even lead to referrals, which can boost your chances of landing the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our team.
We think you need these skills to ace 1st Level IT Support Desk Operative in Bodmin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and customer service skills. We want to see how your background fits with the role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves liaising with customers and colleagues, make sure your application reflects your excellent communication skills. Clear and concise writing will go a long way in making a great impression on us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Farringdon James Limited
✨Know Your IT Stuff
Brush up on your IT support knowledge, especially around troubleshooting hardware and software issues. Familiarise yourself with common problems and solutions, as well as any relevant clinical safety protocols. This will show that you're not just interested in the role but also prepared to tackle the challenges head-on.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical issues in simple terms. You might want to role-play with a friend or family member, simulating a call where you need to diagnose a problem. This will help you convey information clearly and build rapport with customers.
✨Familiarise Yourself with the Company
Do some research on the company and its services. Understanding their clinical software and how they support their customers will give you an edge. It shows that you’re genuinely interested in the position and can help you tailor your answers during the interview.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team structure, training opportunities, or the weekend rota. Asking questions demonstrates your enthusiasm for the role and helps you assess if the company is the right fit for you.
