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- Tasks: Administer pension services, ensuring a top-notch member experience and resolving customer queries.
- Company: Join Equiniti, a leading provider in financial services, dedicated to exceptional customer care.
- Benefits: Enjoy flexible benefits, 28 days holiday, and a pension plan with company contributions.
- Why this job: Be part of a supportive team, develop your skills, and make a real impact on customers' lives.
- Qualifications: Strong admin and customer service experience required; pensions knowledge is a plus.
- Other info: Work in Crawley with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Provide, both buy-in and buy-out, administration services to customers, working to agreed targets.
- Put the member experience at the heart of all member transactions.
- Interpret and apply Trustee membership movements during buy-in administration.
- Complete and check casework, providing feedback.
- Resolve customer enquiries (oral and written).
- Collate and escalate Trustee and client enquiries (oral and written).
- Draft non-standard correspondence in response to customer and client enquiries.
- Collate and analyze data, produce routine reports.
- Perform and issue pension calculations, including manual calculations.
- Check and review Trustee’s pension calculations during buy-in administration.
- Carry out projects and ad-hoc activities as determined by your Team Leader.
- Build and maintain relationships with internal stakeholders, Trustee administrators, and clients.
Skills, Capabilities and Attributes
- Strong experience in an administrative role is essential.
- Prior telephony-based customer service experience is essential.
- Previous experience as a Pensions Administrator within Defined Benefits Pensions is desirable.
- Knowledge of Bulk Purchase Annuities is desirable.
- Excellent attention to detail and capability to follow defined processes and procedures.
- Strong communication skills.
- Strong desire to deliver exceptional customer service.
- Ability to develop positive and productive working relationships.
- Strong numeracy and literacy skills.
- Proven track record of quality, timely delivery.
What We Offer
- Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%.
- All Employee Long Term Incentive Plan (LTIP) - Opportunity to benefit if the company is sold for a profit.
- Employee Assistance Programme, life assurance cover at 4x salary with options to enhance.
- Discounts and cashback at high street stores via EQ Wins Platform.
- Purchase benefits through our flex plan, including gadgets, travel insurance, and more.
- 28 days holiday plus bank holidays, plus 2 volunteer days annually.
- Equiniti ICON award vouchers for outstanding contributions.
- Investment in LinkedIn Learning for all colleagues.
We are committed to equality of opportunity for all staff. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage, or civil partnerships.
Please note that employment offers are subject to satisfactory pre-employment screening, including activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
Pensions Administrator — Bulk Purchase Annuities employer: Equiniti
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Administrator — Bulk Purchase Annuities
✨Tip Number 1
Familiarise yourself with Bulk Purchase Annuities and the specific responsibilities of a Pensions Administrator. Understanding the nuances of this area will help you speak confidently about your knowledge during any interviews.
✨Tip Number 2
Highlight your customer service experience, especially in telephony-based roles. Be prepared to share examples of how you've resolved customer enquiries effectively, as this is crucial for the role.
✨Tip Number 3
Demonstrate your attention to detail by preparing for potential casework scenarios. Think about how you would approach checking and reviewing pension calculations, as this will show your capability to follow defined processes.
✨Tip Number 4
Network with professionals in the pensions industry, particularly those with experience in Defined Benefits Pensions. Building relationships can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace Pensions Administrator — Bulk Purchase Annuities
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Pensions Administrator, especially in relation to Bulk Purchase Annuities. Familiarise yourself with key terms and processes mentioned in the job description.
Tailor Your CV: Highlight your relevant experience in administrative roles and customer service. Emphasise any previous work related to pensions or financial services, particularly if you have experience with Defined Benefits Pensions or Bulk Purchase Annuities.
Craft a Strong Cover Letter: Write a cover letter that showcases your strong attention to detail and communication skills. Mention specific examples of how you've delivered exceptional customer service in past roles, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that all information is accurate and that your application reflects your best self, as attention to detail is a key requirement for this role.
How to prepare for a job interview at Equiniti
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Pensions Administrator, especially in relation to Bulk Purchase Annuities. Familiarise yourself with key terms and processes, as this will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Customer Service Skills
Since prior telephony-based customer service experience is essential, be prepared to discuss specific examples where you've excelled in this area. Highlight how you resolved customer enquiries and maintained a positive member experience.
✨Demonstrate Attention to Detail
Given the importance of accuracy in pension calculations and casework, be ready to provide examples of how you've ensured precision in your previous roles. Discuss any processes you follow to maintain high standards in your work.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer enquiries. Practice articulating your thought process and how you would approach resolving issues while keeping the member experience at the forefront.