At a Glance
- Tasks: Join our team to manage pension administration and support clients with their queries.
- Company: Equiniti is a global leader in shareholder and pension technology, serving millions worldwide.
- Benefits: Enjoy opportunities for career growth, a collaborative culture, and a commitment to employee development.
- Other info: We promote equality and welcome applications from all backgrounds.
- Why this job: Be part of a trusted company that values integrity and offers a chance to make a real impact.
- Qualifications: Strong admin skills and a desire to deliver exceptional customer service are essential; pensions experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Management Level H Main Purpose of Job Equiniti have opportunities for candidates with strong administration skills and experience to join our fast growing Pensions Operations team. You will be working with clients on a day to day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration. Our client base is varied and includes Financial Services, Large Corporate and Public and Third Sector clients, and through leveraging technology and innovation, Operations must deliver an excellent service across our diverse client base. Our Pensions Administration teams are responsible for keeping accurate and compliant pension records for our clients and pension scheme members. We hold records for about 20% of all pensioners in the UK, and we need to make sure we get it right first time. Equiniti is committed to promoting from within our business and for driven and ambitious candidates, future roles may include team leadership or more strategic operations roles across our business sectors.
Core Duties/Responsibilities
- Provide administration service to customers as per Service Level Agreement
- Maintenance of up to data filing and records for department, checking the integrity of customer data
- Processing of a wide range of routine and non-routine documentation within defined procedures
- Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements
- Drafting of non-standard correspondence in response to customer enquiries
- Inputs customer details and accesses customer information
- Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
- Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
- Carry out projects and ad-hoc activities as determined by the Team Manager
Skills, Knowledge & Experience
- GCSE (or equivalent) Maths and English Grade C
- Strong numeracy and literacy skills
- Good written and communication skills
- Ability to develop working relationships
- Ability to work within laid down processes and procedures
- Basic financial awarenessPrevious experience in a financial/pensions environment is desirable
- Working to SLAs
- The desire to deliver exceptional customer service
- Proven track record of quality, timely delivery
- Computer literate with a willingness to learn a variety of systems
- Previous DB pensions experience is an advantage but not essential
Equal Opportunity Statement
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
Equiniti is a global fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. With more than 5,000 employees supporting over 20 million shareholders and 15,000 organizations worldwide, our mission is to digitize and modernize every aspect of shareholder interaction. Equiniti is uniquely positioned as the only global technology partner serving both investor relations and public relations professionals, creating a powerful platform at the intersection of reputation, disclosure, and engagement.
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Pensions Administrator in Crawley employer: Equiniti
Lenvi is an exceptional employer that fosters a supportive and inclusive work culture, encouraging employees to develop their skills and contribute meaningfully to the business. Located in Leeds, this role offers a hybrid working model, competitive benefits including generous annual leave, pension matching, and a focus on employee wellbeing, making it an ideal environment for those looking to grow in their careers while making a tangible impact.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Administrator in Crawley
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Equiniti. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Pensions Administrator in Crawley
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Equiniti.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Equiniti's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Equiniti
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Equiniti.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Equiniti will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Equiniti employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
