Service Administrator (part time) in Poole

Service Administrator

Would you like to play a central role in keeping an engineering service business commercially organised, financially healthy and running smoothly?

EPS Water is looking for a proactive and detail-focused Service Administrator to support our service, repair, spare parts and related project activities. Working closely with our operational teams, you will take ownership of document control and operational administration while helping maintain reliable stock and enterprise system records.

Based at our Poole facility, you will also support import/export documentation, facilities coordination and integrating our broadening business activities.

This is a varied role for someone who enjoys combining organisational discipline with problem-solving and teamwork. The role is typically 20 hours per week, but can be adapted to suit an agreed regular working pattern. Partial remote working can be accommodated by agreement and in line with our policy.

What you’ll get involved in

• Maintain accurate systems and financial information
• Use the IFS enterprise system to set up and maintain accurate customer, project and supplier records.
• Prepare sales and operational reports and customer account information for local service and project teams.
• Check on and track invoicing in co-operation with project and finance teams.
• Assist colleagues with day-to-day IFS use, migration to IFS Cloud and escalation of system issues to central IT and Finance teams.
• Support materials stock and compliance
• Support import/export paperwork for spare parts, equipment, materials and components.
• Help maintain stock records for project components, spare parts and consumables, including periodic stock-takes, inventories and reconciliation of discrepancies.
• Assist with the ordering of new and replacement stock.
• Help the business operate and grow effectively
• Support the growth of our business in Poole through planning, procurement and updated administrative processes.
• Help establish practical stock control arrangements for new and existing business lines.
• Coordinate day-to-day administration of the Poole facility, including maintenance, utilities, services and consumables.
• Work collaboratively with local operational colleagues and Group support functions, taking on other relevant business administration tasks when required.
• Note that the initial training in systems and processes needed for this role may involve spending some time at our Group headquarters in Co. Cork, Ireland.

What you’ll bring to us

• We're looking for someone who is confident managing customer accounts, comfortable working across systems and able to build constructive relationships with operational and finance colleagues.

Your background

• Degree, diploma, HNC or similar qualification in business, adminstration, engineering or other related discipline.
• Good working knowledge of Excel, Outlook and accounting or ERP systems; experience of using IFS would be an advantage.
• Experience with purchase orders, service job administration, planning and general administration.
• Knowledge of inventory controls and/or import/export administration would be an advantage.
• A background in engineering, manufacturing, equipment servicing, maintenance or spare parts operations would be beneficial.

Your strengths

• Professional, confident and diplomatic when dealing with customers and suppliers.
• Accurate, methodical and able to manage competing deadlines and confidential information.
• Proactive, persistent and solutions-focused, with good judgement about when to escalate issues
• Adaptable, comfortable supporting engineers, project teams and central finance colleagues.

At EPS Water, you'll be part of a team delivering engineering solutions that make a difference to water quality, environmental protection and sustainable infrastructure. Our ambition is to be an

outstanding place to work, a trusted customer partner and a Net Zero, sustainable business.

We are at the frontline of our industry: Our capabilities span the complete asset lifecycle, from process development and design through manufacturing, installation, commissioning and aftercare. We work with leading UK water companies and industrial customers, offering exposure to a broad range of technologies, projects and engineering challenges. Your development matters: We support our people through in-house and external training, professional mentoring and, where appropriate, assistance towards further academic or professional qualifications. Be part of our community: Being a family-owned business, we have built a strong culture of teamwork and belonging, where loyalty, inclusion and togetherness matter. And as part of the wider EPS Group, our people quickly feel part of a much larger collection of similar businesses

across the UK and Ireland.

What we offer

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• CPD accredited employer
• A collaborative and supportive work environment
• Laptop or desktop and work mobile phone provided
• See company website for more information on the benefits of working in EPS Group

We welcome speculative applications from individuals of all levels.

If you have any questions about this role or would like further information, please contact our recruiting team by emailing jobs@epswater.com.

Equal Opportunity Statement - EPS Group is an equal opportunities employer.

Company Profile

Since 1968, we have grown from a modest electrical and pumping services business and developed into an innovative, internationally exporting product and service provider, now focused upon the water, wastewater and clean technology sectors, operating across the Republic of Ireland, the UK and Northern Europe.

We are an international water infrastructure specialist, one of the few genuine end-to-end service providers in the global water sector, providing large scale employment, bringing market leading and ground breaking technologies to Ireland and working to improve the country's water infrastructure.

Our vision is to be the best and most rewarding place to work for our teams, to be our customer’s outstanding partner of choice and we are committed to being a Net Zero, sustainable business.