At a Glance
- Tasks: Manage customer interactions and schedule engineering operations in a busy marine environment.
- Company: Join RK Marine, the leading Volvo Penta dealer on the South Coast.
- Benefits: Enjoy 28 days of paid holiday, on-site parking, and a pension scheme.
- Other info: Full training provided; great opportunity for career growth in a modern workplace.
- Why this job: Be part of a dynamic team and make a real impact in marine services.
- Qualifications: Strong admin skills and a knack for problem-solving are essential.
The predicted salary is between 25000 - 30000 £ per year.
RK Marine is the South Coast’s Volvo Penta main dealer as well as a marine engineering company, committed to serving the commercial and leisure marine industries and their products and services, which include engine sales, boat engine repairs, parts sales and a range of boat yard services. RK Marine is looking for an exceptionally experienced administrator to join their busy Engineering Department at their boat yard operation in Swanwick, Southampton. This position is wide-ranging and demanding, but at the same time very satisfying and enjoyable.
The role:
- Dealing directly with customers
- Scheduling weekly engineering operations
- Preparing and issuing estimates
- Working closely with Technicians (purchasing and preparing parts for the engineering jobs, managing labour times)
- Supervising PPE, consumable and clothing
- Assisting Engineering Manager with issuing and payments of invoices and deposits
- Arranging services and MOTs for the company vans.
The person:
- Brilliant administrative and customer services background is required (technical parts sale, knowledge of engines and their components or engineering background is desirable but not essential).
- Magnificent problem solver with excellent attention to detail.
- Ability to multitask, prioritise jobs and experience in working within a very busy environment.
- Methodical and resourceful team player with a structured approach to work.
- Organised individual with perfect verbal and written skills, great telephone manner and good IT skills.
- Familiarity with using a computerised stock control system would be an advantage (although full training on RK Marine’s system will be given).
This position is a fantastic opportunity to join an already successful team in a modern quality working environment. RK Marine is offering 28 days of paid holidays per year, on-site parking and Company Pension Scheme contribution after 3 months of service. Please note, your working hours will be 8.00am to 5.00pm Monday to Thursday and 8.00am to 4.30pm on Friday as well as 9.00am to 12.00 one Saturday every 3 weeks.
Service Desk Administrator in Southampton employer: Pure Human Resources
Holmusk is an exceptional employer that prioritises employee well-being and professional growth, making it an ideal place for a Senior Full Stack Engineer. With a fully remote working model, competitive salary, and a culture that fosters innovation and collaboration, employees are empowered to make a meaningful impact in the healthcare sector. Join a team that values your contributions and supports your career development while working on cutting-edge technology in the heart of Greater London.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Administrator in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pure Human Resources. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pure Human Resources before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Administrator in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pure Human Resources:Your cover letter is your chance to shine! Tell us why you want to work at Pure Human Resources specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pure Human Resources!
How to prepare for a job interview at Pure Human Resources
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
