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- Tasks: Manage customer interactions and schedule engineering operations in a busy marine environment.
- Company: Join RK Marine, the leading Volvo Penta dealer on the South Coast.
- Benefits: Enjoy 28 days of paid holiday, on-site parking, and a pension scheme.
- Other info: Full training provided; great opportunity for career growth in a modern workplace.
- Why this job: Be part of a dynamic team and make a real impact in marine services.
- Qualifications: Strong admin skills and a knack for problem-solving are essential.
The predicted salary is between 25000 - 30000 £ per year.
RK Marine is the South Coast’s Volvo Penta main dealer as well as a marine engineering company, committed to serving the commercial and leisure marine industries and their products and services, which include engine sales, boat engine repairs, parts sales and a range of boat yard services. RK Marine is looking for an exceptionally experienced administrator to join their busy Engineering Department at their boat yard operation in Swanwick, Southampton. This position is wide-ranging and demanding, but at the same time very satisfying and enjoyable.
The role:
- Dealing directly with customers
- Scheduling weekly engineering operations
- Preparing and issuing estimates
- Working closely with Technicians (purchasing and preparing parts for the engineering jobs, managing labour times)
- Supervising PPE, consumable and clothing
- Assisting Engineering Manager with issuing and payments of invoices and deposits
- Arranging services and MOTs for the company vans.
The person:
- Brilliant administrative and customer services background is required (technical parts sale, knowledge of engines and their components or engineering background is desirable but not essential).
- Magnificent problem solver with excellent attention to detail.
- Ability to multitask, prioritise jobs and experience in working within a very busy environment.
- Methodical and resourceful team player with a structured approach to work.
- Organised individual with perfect verbal and written skills, great telephone manner and good IT skills.
- Familiarity with using a computerised stock control system would be an advantage (although full training on RK Marine’s system will be given).
This position is a fantastic opportunity to join an already successful team in a modern quality working environment. RK Marine is offering 28 days of paid holidays per year, on-site parking and Company Pension Scheme contribution after 3 months of service. Please note, your working hours will be 8.00am to 5.00pm Monday to Thursday and 8.00am to 4.30pm on Friday as well as 9.00am to 12.00 one Saturday every 3 weeks.
Service Desk Administrator in Southampton employer: Pure Human Resources
Contact Detail:
Pure Human Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator in Southampton
✨Tip Number 1
Get to know RK Marine and their services inside out. When you walk into that interview, show them you’re not just another candidate – demonstrate your passion for marine engineering and how you can contribute to their team.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past where you’ve tackled challenges head-on. RK Marine is looking for someone who can think on their feet, so be ready to share those stories.
✨Tip Number 3
Brush up on your multitasking abilities. In a busy environment like RK Marine, you’ll need to juggle various tasks. Prepare to discuss how you prioritise and manage your workload effectively during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the RK Marine team.
We think you need these skills to ace Service Desk Administrator in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Administrator role. Highlight your administrative skills and any customer service experience you have. We want to see how your background fits with what RK Marine is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that relate to the job description, and don’t forget to show your enthusiasm for joining the RK Marine team.
Show Off Your Attention to Detail: Since this role requires excellent attention to detail, make sure your application is free from typos and errors. We know it sounds basic, but a polished application shows you care about the details—just like RK Marine does!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—something we love to see!
How to prepare for a job interview at Pure Human Resources
✨Know Your Stuff
Familiarise yourself with RK Marine's services and products. Understand the basics of marine engineering and the role of a Service Desk Administrator. This will help you answer questions confidently and show your genuine interest in the company.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight your problem-solving abilities and how you’ve handled challenging situations. This is crucial since the role involves direct customer interaction.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific tools or methods you use to stay organised, especially in a busy environment like RK Marine’s boat yard.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, the engineering operations, or the training provided for their stock control system. This shows that you’re engaged and eager to learn more about the role and the company.