At a Glance
- Tasks: Lead exciting projects to deliver a TUPE Process App for Facilities Management businesses.
- Company: Join Empro Business Group, a dynamic consultancy focused on innovation in the built environment.
- Benefits: Enjoy 25 days holiday, a company pension scheme, and a remote-first work culture.
- Other info: Be part of a supportive team that values diversity and collaboration.
- Why this job: Make a real impact by transforming TUPE processes and enhancing client success.
- Qualifications: 5+ years in project management with expertise in software delivery and stakeholder engagement.
The predicted salary is between 36000 - 60000 £ per year.
About Empro Business Group
Empro Business Group are a boutique consultancy group focused on providing consultancy, recruitment, and technology solutions to the built environment sector.
Purpose of the role
We are seeking an experienced and dynamic Client Success Manager to lead the successful delivery of a TUPE Process App tailored to the needs of Facilities Management (FM) businesses. This role requires a skilled professional with a strong background in project management, stakeholder engagement, and cross-functional collaboration. The ideal candidate will bring expertise in managing customer-facing projects in HR, FM, or technology-driven environments.
Responsibilities
- Project Management
- Deliver customer-facing projects on time, within scope, and budget while maintaining high-quality standards.
- Ensure project alignment with business needs and client expectations.
- Stakeholder Management
- Build and maintain relationships with both external clients and internal stakeholders, including operational teams.
- Lead stakeholder meetings and workshops to gather and prioritise project requirements.
- Effectively manage expectations to ensure alignment with project objectives.
- Supplier and Cross-Functional Team Coordination
- Collaborate with app developers, designers, and other technical teams to ensure timely deliverables.
- Facilitate collaboration across cross-functional teams, including design/marketing, IT, and training teams to ensure a cohesive project rollout.
- Communication Planning and Execution
- Develop and oversee communication plans for diverse audiences, including leadership, end-users, and suppliers.
- Provide clear, regular updates on project progress, risks, and milestones to internal stakeholders and project sponsors.
- Design and execute strategies to introduce the app to end-users, emphasising benefits and usability.
- Collaborate with client representatives to collate app requirements, features, timelines, and implementation strategies.
- Ensure all client expectations are documented and addressed promptly.
- Work with marketing or HR teams to develop user-friendly support materials, including guides, FAQs, and training resources.
- Establish channels for end-users to provide feedback and resolve concerns during and after implementation.
- Requirement Gathering and Business Analysis
- Work closely with stakeholders to define clear app requirements, including TUPE-specific functionalities and data handling needs.
- Translate business needs into actionable technical specifications and user stories for developers.
- Development of Statements of Work (SoW)
- Draft, negotiate, and finalise Statements of Work outlining project scope, deliverables, timelines, and responsibilities.
- Align SoWs with organisational goals and ensure they are clear and actionable for all involved parties.
- Track adherence to SoW deliverables and manage required amendments.
- Time Management and Deadline Adherence
- Manage tight deadlines and prioritise tasks to ensure project milestones are met.
- Proactively identify and address potential delays or bottlenecks.
Requirements
- Minimum of 5 years of project management experience, with a focus on software or app delivery projects.
- Bachelor's degree in Business Management, FM, HR, or a related field.
- Familiarity with TUPE processes and FM business challenges.
- Knowledge of app development methodologies (e.g., Agile, Scrum).
- Proficiency with project management tools such as Trello and Teams.
- Strong data analysis skills for app reporting and tracking.
- Project Management certification (e.g., PMP, PRINCE2, Agile).
- Exceptional communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- High attention to detail and organisational skills.
- Flexibility and adaptability to evolving project requirements.
Benefits
At Empro Consultants, we firmly believe that our people are the driving force behind our success. We are dedicated to creating an engaging and collaborative working environment where every team member feels appreciated and valued. As part of our team, you can enjoy the following benefits:
- Excellent Company Culture
- Advocates of DE&I and Neurodiversity
- 25 days holiday, plus Bank Holidays
- Company Pension Scheme
- Annual Team Events and Socials
- Early Friday Finish
- Remote first role with in-person team days
If you are ready to seize this exciting opportunity, to drive impactful change and deliver a cutting-edge solution to transform TUPE processes for FM businesses; If you are a proactive, client-focused professional passionate about project success, we would love to hear from you. Please submit your resume and a brief cover letter outlining your interest in the role and any relevant experience.
Client Success Manager in Birmingham employer: Empro Consultants
Join a well-established FM Company in Liverpool as a Fabric Engineer, where you will be part of a supportive team that values professional growth and development. With opportunities to progress into supervisory roles, you will enjoy a collaborative work culture that prioritises employee well-being and offers competitive benefits. This role not only allows you to utilise your skills in a dynamic environment but also provides the chance to make a meaningful impact through essential maintenance work.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the FM and HR sectors. Attend industry events or webinars where you can meet potential employers and showcase your expertise in project management.
✨Tip Number 2
Prepare for interviews by practising common questions related to client success and project delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 3
Showcase your skills with a portfolio! If you've managed successful projects before, gather case studies or examples that demonstrate your ability to deliver on time and within budget. This will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We love seeing passionate candidates who are eager to join our team. Make sure to tailor your application to highlight your experience in managing customer-facing projects.
We think you need these skills to ace Client Success Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Success Manager role. Highlight your project management experience and any relevant skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience can help us deliver successful projects. Keep it concise but impactful, and don’t forget to mention your familiarity with TUPE processes.
Showcase Your Communication Skills:Since this role involves a lot of stakeholder engagement, make sure to demonstrate your communication skills in your application. Whether it's through your writing style or examples of past experiences, we want to see how you connect with clients and teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Empro Business Group!
How to prepare for a job interview at Empro Consultants
✨Know Your Stuff
Before the interview, dive deep into Empro Business Group's work and the TUPE Process App. Familiarise yourself with their projects, values, and the built environment sector. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Project Management Skills
Prepare specific examples from your past experiences where you've successfully managed customer-facing projects. Highlight your ability to deliver on time and within budget while maintaining quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Stakeholders
Since stakeholder management is key for this role, think of instances where you've built strong relationships with clients or internal teams. Be ready to discuss how you’ve led meetings or workshops to gather requirements and manage expectations effectively.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since communication planning is part of the job, demonstrate your ability to provide updates and feedback. You might even want to prepare a brief communication plan as a sample to showcase your skills during the interview.
