At a Glance
- Tasks: Elevate customer experiences and promote luxury products in a prestigious environment.
- Company: Join the iconic Harrods team as a Client Advisor in the Donna department.
- Benefits: Competitive salary, employee discounts, and opportunities for career growth.
- Other info: Dynamic team atmosphere with a focus on excellence and customer satisfaction.
- Why this job: Be a brand ambassador and build lasting relationships with international customers.
- Qualifications: 3+ years in luxury retail, fluent in English, and strong interpersonal skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for an experienced and proactive Client Advisor for our Donna department based in Harrods. As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.
Key Responsibilities
- Tailor the client experience in order to elevate experience and impression of the brand
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying our international customers' needs
- Deliver outstanding customer service and build long‑term relationships with customers
- Maintain the store standards according to the guidelines
- Embody and transmit with passion the company projects through effective product knowledge
- Build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i.e. CRM)
- Monitor the stock levels and support the activities of the Sale Staff
- Support basic cash operations when necessary
Requirements
- Fluency in English. Other languages are considered a plus
- Minimum 3 years of relevant experience in luxury retail
- Client Ceremony
- Effective sale techniques
- Store's KPIs
- Self‑motivation with positive attitude and professional selling techniques
- Good customer focus with strong presentation, interpersonal and communication skills
- Strong team player
Client Advisor - Harrods Donna employer: Dolce & Gabbana
Join our prestigious Sloane Street boutique in London, where we pride ourselves on a culture of excellence and craftsmanship. As a tailor, you will benefit from a supportive work environment that values your skills and offers opportunities for professional growth within the luxury retail sector. Enjoy the unique advantage of working in a vibrant location, surrounded by a team dedicated to delivering exceptional service and quality to our clients.
