I am seeking individuals for an exciting opportunity as an IT Application Support Engineer in the (Purchasing / Facilities). The IT Support Engineer will be responsible for providing support for the Platform Team's software products. The suitable candidate should possess commercial experience in IT support, encompassing 1st, 2nd, and some 3rd line support, and preferably hold an industry recognized qualification.
The succesful candidate must hold SC clearance. When submitting your profile, please note that you will be required to share the following details related to your SC clearance:
- SC Reference Number
- SC last used date
- SC sponsor
- SC issue date
- SC expiry date
Responsibilities:
- Actively participate in the Incident and Problem Management process using our ITSM system.
- Troubleshoot production incidents and manage work orders for property and procurement systems, with a focus on escalation and resolution while meeting SLAs.
- Liaise with internal business stakeholders, application support teams, and various management teams throughout the Bank.
- Maintain knowledge articles and support documentation.
- Identify opportunities and implement improvements.
Requirements:
- Experience supporting bespoke applications, either on-premises or SaaS, with a working knowledge of purchasing and facilities management tools (ideally Concept Evolution), expenses tools (ideally Fraedom), and travel tools (ideally HRG or AMEX GBT).
- Experience working in an Agile environment, managing workloads in a Sprint format.
- Thorough understanding of Finance and/or Procurement processes, with a focus on P2P and T&E processes (development, management, and application).
- Experience with SQL databases, including SQL Server Management Studio and Oracle PL/SQL queries, for basic support.
- Excellent analytical skills in incident management and problem-solving.
- Strong ability to resolve issues by collaborating with technical, procurement, finance teams, and vendors to implement necessary changes.
- Interest in navigating a complex and demanding systems landscape.
- Excellent verbal and written communication skills.
- Proven ability in documentation and planning.
- Strong teamwork skills.
