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For Companies At a Glance
- Tasks: Design and build AI agents that enhance customer interactions and retention.
- Company: Join Decagon, a leading conversational AI platform transforming customer experience.
- Benefits: Enjoy competitive salary, generous time off, and daily meals in the office.
- Other info: Dynamic team culture focused on excellence and growth opportunities.
- Why this job: Make a real impact by creating innovative AI solutions for top brands.
- Qualifications: 2+ years in software engineering with skills in Python and Typescript.
The predicted salary is between 120000 - 180000 £ per year.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale.
We are an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner's mindset, and stronger together—shape how we work and grow as a team.
About The Team
The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon's growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About The Role
On the Agent Engineering team, you'll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You'll work directly with leaders across industries like finance, healthcare and hospitality, solving their users' needs with reliable and intuitive AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will:
- Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
- Identify cross-customer trends that guide the evolution of Decagon's agent building platform and research efforts
- Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Your background looks something like this:
- Have 2+ years of industry experience in software engineering
- Proficiency with Python, Typescript and asynchronous programming
- A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Even better:
- Prior experience working with multi-modal models
Benefits:
- Medical, dental, and vision benefits
- Generous time off, including 20 days statutory annual leave, 8 UK public holidays, and a company-wide holiday break
- Daily lunches, dinners and snacks in the office to keep you at your best
- Compensation £150K – £210K + Offers Equity
Software Engineer, Agents in London employer: Decagon
Contact Detail:
Decagon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Engineer, Agents in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Decagon. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or GitHub with projects that highlight your Python and Typescript prowess, make sure to share it. Real-world examples speak volumes!
✨Tip Number 3
Prepare for the interview by understanding Decagon's mission and values. Think about how your experience aligns with their focus on customer experience and innovation. It’ll show you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Software Engineer, Agents in London
Some tips for your application 🫡
Show Your Passion for AI: When you're writing your application, let your enthusiasm for AI and customer experience shine through. We want to see how you connect with our mission of delivering magical support experiences!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in software engineering and working with AI. We love seeing how your skills align with what we do at Decagon, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the role. Share specific examples of your past work and how it relates to building AI agents that outperform human agents.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Decagon
✨Know Your Tech Stack
Make sure you’re well-versed in Python, Typescript, and asynchronous programming. Brush up on your knowledge of these languages and be ready to discuss how you've used them in past projects. Being able to demonstrate your technical skills will show that you're a strong fit for the role.
✨Showcase Problem-Solving Skills
Prepare to discuss specific challenges you've faced in software engineering and how you tackled them. Decagon values engineers who can dive deep into complex system issues, so share examples that highlight your analytical thinking and creativity in finding solutions.
✨Understand the Company’s Mission
Familiarise yourself with Decagon's mission to deliver magical support experiences. Think about how your work as a Software Engineer can contribute to this goal. Showing that you align with their values will help you stand out as a candidate who is genuinely interested in the company.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask your interviewers. This could be about their approach to AI agents or how they measure success in their projects. Engaging in a two-way conversation shows your enthusiasm and helps you assess if Decagon is the right fit for you.