At a Glance
- Tasks: Deliver exceptional customer service and support compliance processes in a fast-paced environment.
- Company: Join Dawsongroup Truck and Trailer, a leading provider in commercial vehicle solutions.
- Benefits: Enjoy 24 days leave, funded training, and wellbeing support.
- Other info: Opportunities for internal progression and a supportive team culture.
- Why this job: Build your career with a company that values your growth and contribution.
- Qualifications: Experience in customer service or administration, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
About this role
Are you a Customer Service Administrator looking for your next opportunity, or perhaps an experienced Administrator, Customer Support Coordinator or Service Administrator looking for a fresh challenge? Our Customer Service Administrator role with Dawsongroup Truck and Trailer could be exactly what you've been looking for, providing a vital link between our customers, operational teams and fleet support functions from our Milton Keynes office. This is a fully office-based role where you'll play a key part in delivering exceptional customer service, supporting compliance processes and ensuring customers receive the highest standard of support throughout their journey with us.
- Coordinate compliance documentation to ensure vehicles and trailers are legally compliant before handover to customers
- Monitor and support scheduled maintenance events, ensuring service level agreements are achieved
- Compile and distribute maintenance, compliance and management information reports
- Support customers with breakdowns, replacement vehicles and day-to-day account administration
- Liaise with internal departments to resolve queries and maximise fleet utilisation
About You
You enjoy working in a fast-paced environment where organisation, communication and customer service are at the heart of what you do. You're someone who takes pride in delivering a great experience and enjoys building positive relationships with customers and colleagues alike.
- Previous experience within a customer service, administration or business support role
- Strong written and verbal communication skills
- Excellent planning, organisation and time management abilities
- Comfortable managing multiple priorities while maintaining attention to detail
- Knowledge of transport, logistics or distribution would be beneficial but is not essential
About Us
Dawsongroup Truck and Trailer is one of the UK's leading providers of commercial vehicle rental, leasing and contract hire solutions. Operating for over 50 years in asset rental, and over 90 years in business, we continue to help customers build resilience and agility through smarter asset strategies.
- Part of a successful and growing organisation with a strong reputation across the transport sector
- A culture built around integrity, collaboration and customer focus
- Commitment to employee wellbeing, learning and development
- Investment in sustainable and innovative fleet solutions
- Opportunities to work alongside experienced and supportive colleagues
About Your Future
This is an opportunity to develop a long-term career within a business that values commitment, initiative and personal growth. Whether you are looking to build on existing administration experience or develop new skills within the transport sector, we'll support you every step of the way.
- Internal progression pathways across the UK and internationally
- Funded training and development opportunities
- 2x Life Assurance scheme
- 24 days leave plus your birthday plus bank holidays and up to 10 days extra (time served and purchase scheme)
- Wellbeing and mental health support, cycle to work schemes, seasonal gifts and long-term incentives
Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. If you’re ready to build your career with a business that invests in its people, values your contribution and supports your growth, we'd love to hear from you. Join Dawsongroup Truck and Trailer and discover where your potential can take you. People are our greatest asset.
Customer Service Administrator in Milton Keynes employer: Dawsongroup
Dawsongroup Truck and Trailer is an exceptional employer located in Milton Keynes, offering a vibrant work culture centred on integrity, collaboration, and customer focus. With a strong commitment to employee wellbeing and development, the company provides numerous growth opportunities, including funded training and internal progression pathways, ensuring that every team member can thrive in their career. Join us to be part of a supportive team that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching Dawsongroup Truck and Trailer. Understand their values and what they look for in a candidate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since this role is all about delivering exceptional customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Dawsongroup and ready to take the next step in your career.
We think you need these skills to ace Customer Service Administrator in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight any previous customer service or administration experience, and don’t forget to mention your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Organisation Skills:Since this role involves juggling multiple tasks, it’s important to demonstrate your planning and organisation abilities. Share examples of how you've managed priorities in past roles to keep everything running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Dawsongroup
✨Know the Company Inside Out
Before your interview, take some time to research Dawsongroup Truck and Trailer. Understand their services, values, and recent developments in the transport sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service abilities. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your commitment to delivering exceptional service, which is key for this role.
✨Demonstrate Organisational Skills
As a Customer Service Administrator, you'll need to juggle multiple tasks. Be ready to discuss how you prioritise your workload and manage your time effectively. You could even share a method or tool you use to stay organised, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the company.
