Customer Service Administrator in Northampton

Customer Service Administrator
Location: Northampton
Salary: £26,500
Job Type: Permanent
Working Pattern: Office-based

Macildowie are working with this client based in Northampton to recruit an Customer Service Administrator for a permanent opportunity. This is an excellent chance to join a well-established business within the food distribution sector, offering a varied administration role where you'll play a key part in supporting daily operations and delivering an excellent service to customers.

This role would suit an organised administrator who enjoys working in a fast-paced environment, has strong attention to detail and is confident managing multiple priorities while building positive relationships with customers, suppliers and third-party providers.

The Role

As Operations Administrator, you'll be responsible for supporting the smooth running of the operations function by accurately processing orders, coordinating deliveries and maintaining accurate records across internal systems.

Key responsibilities include:

• Processing customer sales orders accurately using Microsoft NAV.
• Liaising with third-party transport and storage providers to coordinate deliveries and resolve scheduling issues.
• Investigating and resolving delivery non-conformances, including shortages, damages and delivery discrepancies.
• Providing a high level of customer service via telephone and email.
• Monitoring and reconciling stock levels between internal systems and third-party inventory records.
• Supporting general office administration, including coordinating product sample requests.
• Maintaining accurate records and ensuring data integrity across company systems.
• Assisting with ad hoc administrative tasks to support the wider operations team.

About You

The successful candidate will have:

• Previous experience in an administration, operations or customer service role.
• Strong organisational skills with excellent attention to detail.
• Confident IT skills, with experience using Microsoft Office and ERP systems such as Microsoft NAV being advantageous.
• Excellent written and verbal communication skills.
• The ability to prioritise workloads and work effectively in a busy environment.
• A proactive approach with a strong focus on delivering excellent customer service.

What's on Offer

• Salary of £26,300.
• Permanent, full-time opportunity.
• The chance to join a supportive and collaborative team.
• A varied role with genuine responsibility and the opportunity to develop your skills within a growing business.