Medical Receptionist in Bracknell

We are looking for a welcoming, organised, and motivated Medical Receptionist to be the first point of contact for our patients. In this busy and varied role, you'll assist patients in accessing the right care, manage enquiries by phone and in person, and provide vital administrative support to keep our practice running smoothly. You will handle appointment bookings, patient registrations, repeat prescription requests, and medical records while maintaining confidentiality and delivering excellent customer service at all times. Strong communication skills, attention to detail, and the ability to stay calm under pressure are essential. If you enjoy helping people, work well in a team, and want to make a meaningful difference in a supportive healthcare environment, we would love to hear from you!

Main duties of the job

• The Medical Receptionist is responsible for welcoming patients, managing enquiries both in person and by telephone, and ensuring they access the correct services.
• Main duties include booking and managing appointments, arranging home visits, handling patient registrations and changes of details, and processing repeat prescriptions in line with practice guidelines.
• The role also involves maintaining accurate medical records through filing, scanning, and updating notes, as well as dealing with incoming and outgoing mail.
• Additional tasks include keeping the reception area organised, maintaining stationery supplies, supporting building security, and assisting the practice team with general administrative duties as required.

Job responsibilities

• To have a thorough knowledge of all Practice procedures.
• To work in accordance with written policies and protocols.
• Filing notes in medical records.
• Pulling/filing notes for surgeries and update as necessary.
• Process repeat and acute prescriptions checking names and addresses.
• Receiving patients, consulting with the practice team.
• Answer telephone calls in a professional manner, dealing with enquiries via telephone and face-to-face.
• Arrange home visits.
• Take accurate messages and relay to appropriate person via email / other.
• Telephone for results and information from outside agencies, i.e. hospitals, GP surgeries, Health Centres.
• Data input and retrieval via computer system.
• Preparation and maintenance of paper medical records.
• Dealing with incoming and outgoing mail.
• Registration of new patients.
• Process patient change of address.
• Booking, cancelling and changing appointments.
• Process repeat prescriptions requests in accordance with Practice guidelines.
• Scanning and filing medical records.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in the Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

Quality

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
• Work effectively with individuals in other agencies to meet patients' needs.
• Effectively manage own time, workload and resources.

Communication

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise people's needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

• Apply Practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Health & Safety

The post holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Equality and Diversity

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/professional Development

The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Person Specification

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English.
• NVQ Level 2 in Health and Social Care.
• Occupational Health clearance.
• Excellent communication skills and effective in communicating and understanding patient needs.
• Competent in the use of MS Office and Outlook.
• Ability to use own initiative, discretion, and sensitivity.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• Ability to work as a team member and autonomously.
• Sensitive and empathetic in distressing situations.
• Clinical IT system user skills and the ability to record accurate notes.
• Punctual and committed to supporting the team effort.
• High levels of integrity and loyalty.
• Clear, polite telephone manner.
• Flexible and cooperative.
• Motivated.
• Understanding of safeguarding adults and children.
• Knowledge of and ability to work to key policies and procedures.
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• Good organisational skills.
• Chaperone procedure.
• Demonstrate personal accountability, emotional resilience and work well under pressure.

Experience

• Experience of working with the general public.
• Experience of working in a healthcare setting.
• Experience of administrative duties.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.