At a Glance
- Tasks: Create and optimise AI Agents that transform customer experiences and drive business success.
- Company: Join Cresta, a leading AI company revolutionising customer conversations.
- Benefits: Enjoy comprehensive health coverage, remote work support, and generous vacation time.
- Other info: Dynamic startup environment with opportunities for growth and shaping the future of customer experience.
- Why this job: Be at the forefront of AI innovation and make a real impact in the EMEA region.
- Qualifications: 5+ years in tech roles with a focus on AI, strong problem-solving skills, and customer relationship management.
The predicted salary is between 60000 - 80000 £ per year.
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.
As our first EMEA Forward Deployed Product Manager, AI Agent, you will create, deploy and optimize AI Agents that transform our customers’ businesses and delight their customers. This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives. You own each AI Agent and the outcomes they drive for our customers.
What You’ll Do:
- Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle.
- Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization.
- Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI.
- Serve as the AI Agent SME for the EMEA Sales cycle, partnering on demos, solutioning, and deal reviews to ensure technical feasibility, value articulation, and successful handoff to deployment.
- Lead customer relationships and act as the primary point of contact for AI Agent.
- Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria.
- Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform.
- Improve our playbooks for agent development and customer deployment.
- Build our forward deployed practice for EMEA, setting the standards for future growth.
What We’re Looking For:
- 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products.
- Hands-on work style – curiosity with a bias for action.
- Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally.
- Strong technical understanding, systems thinking and exposure to building Agents.
- Comfortable working with ambiguity and learning quickly in a dynamic startup environment.
- Passion for AI, automation, and shaping the future of customer experience.
Bonus Points:
- Background in product management, conversation design or forward deployed engineering roles.
- Experience in a startup or high-growth SaaS environment.
- Familiarity with customer support and contact center operations.
Perks & Benefits:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family.
- Paid parental leave for all new parents welcoming a new child.
- Remote work setup budget to help you create a productive home office.
- Monthly wellness and communication stipend to keep you connected and balanced.
- 20 days of vacation time.
Compensation at Cresta:
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai.
Forward Deployed Product Manager - AI Agent (EMEA) employer: Cresta
Cresta is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the AI SaaS industry. With a strong focus on employee growth, comprehensive medical benefits, paid parental leave, and equity options, Cresta not only values its employees but also invests in their future. Located in the vibrant UK market, this role offers unique opportunities to engage with key enterprises and drive transformative sales strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Forward Deployed Product Manager - AI Agent (EMEA)
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Cresta!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Cresta would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Cresta through your school's career services!
We think you need these skills to ace Forward Deployed Product Manager - AI Agent (EMEA)
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Forward Deployed Product Manager - AI Agent (EMEA), let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Forward Deployed Product Manager - AI Agent (EMEA) position at Cresta. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Cresta
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
