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- Tasks: Create and optimise AI Agents that transform customer experiences and drive business success.
- Company: Join Cresta, a leading AI company revolutionising customer conversations.
- Benefits: Enjoy comprehensive health coverage, remote work support, and generous vacation time.
- Other info: Dynamic startup environment with opportunities for growth and shaping the future of customer experience.
- Why this job: Be at the forefront of AI innovation and make a real impact in the EMEA region.
- Qualifications: 5+ years in tech roles with a focus on AI, strong problem-solving skills, and customer relationship management.
The predicted salary is between 60000 - 80000 £ per year.
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.
As our first EMEA Forward Deployed Product Manager, AI Agent, you will create, deploy and optimize AI Agents that transform our customers’ businesses and delight their customers. This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives. You own each AI Agent and the outcomes they drive for our customers.
What You’ll Do:
- Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle.
- Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization.
- Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI.
- Serve as the AI Agent SME for the EMEA Sales cycle, partnering on demos, solutioning, and deal reviews to ensure technical feasibility, value articulation, and successful handoff to deployment.
- Lead customer relationships and act as the primary point of contact for AI Agent.
- Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria.
- Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform.
- Improve our playbooks for agent development and customer deployment.
- Build our forward deployed practice for EMEA, setting the standards for future growth.
What We’re Looking For:
- 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products.
- Hands-on work style – curiosity with a bias for action.
- Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally.
- Strong technical understanding, systems thinking and exposure to building Agents.
- Comfortable working with ambiguity and learning quickly in a dynamic startup environment.
- Passion for AI, automation, and shaping the future of customer experience.
Bonus Points:
- Background in product management, conversation design or forward deployed engineering roles.
- Experience in a startup or high-growth SaaS environment.
- Familiarity with customer support and contact center operations.
Perks & Benefits:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family.
- Paid parental leave for all new parents welcoming a new child.
- Remote work setup budget to help you create a productive home office.
- Monthly wellness and communication stipend to keep you connected and balanced.
- 20 days of vacation time.
Compensation at Cresta:
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai.
Forward Deployed Product Manager - AI Agent (EMEA) employer: Cresta
Contact Detail:
Cresta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forward Deployed Product Manager - AI Agent (EMEA)
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Cresta or similar companies. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by understanding Cresta's mission and products. Dive deep into how AI is transforming customer experiences and think about how you can contribute to that vision. Tailor your examples to show how your skills align with their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Forward Deployed Product Manager role. Highlight your experience with AI and customer success, and don’t forget to showcase your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Cresta and being part of this exciting journey.
We think you need these skills to ace Forward Deployed Product Manager - AI Agent (EMEA)
Some tips for your application 🫡
Show Your Passion for AI: When you're writing your application, let your enthusiasm for AI and automation shine through. We want to see how you connect with our mission to revolutionise customer experiences using cutting-edge technology.
Be Specific About Your Experience: Make sure to highlight your relevant experience in Technology Consulting or Product Management. We love details, so share specific examples of projects you've led or challenges you've overcome that relate to AI Agents.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. Show us why you’re the perfect fit for the Forward Deployed Product Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Cresta!
How to prepare for a job interview at Cresta
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI and automation technologies. Cresta is all about blending AI with human intelligence, so be ready to discuss how you've used AI in past roles or projects. Show them you understand the tech and can talk about its impact on customer experience.
✨Showcase Your Problem-Solving Skills
As a Forward Deployed Product Manager, you'll need to demonstrate your ability to tackle complex challenges. Prepare examples from your previous work where you identified problems, proposed solutions, and successfully implemented them. This will highlight your hands-on approach and creativity.
✨Understand Customer Needs
Cresta values customer relationships, so be prepared to discuss how you've engaged with clients in the past. Think about how you can align AI solutions with their needs and how you've facilitated workshops or design sessions to gather requirements. This shows you're not just tech-savvy but also customer-focused.
✨Be Ready for Ambiguity
Working in a startup means things can get a bit chaotic. Be prepared to share experiences where you've thrived in uncertain situations. Talk about how you adapt quickly, learn on the fly, and turn ambiguity into actionable plans. This will show that you're a great fit for the fast-paced environment at Cresta.