At a Glance
- Tasks: Process customer quotations and feedback for Super Service, Platinum & Silver customers accurately.
- Company: The role involves liaising with customers, distributors, and field sales force for order fulfilment.
- Benefits: Candidates with an honours degree or 5 years of experience in Customer Service are preferred.
- Other info: Reports directly to the Inside Sales Operations Manager.
- Why this job: Join a dynamic team focused on delivering exceptional service to key customer segments.
- Qualifications: Honours degree in business management or 5 years’ experience in Inside Sales required.
The predicted salary is between 30000 - 40000 £ per year.
Quote Processing
- Serves as direct Super Service, Platinum & Silver customer contact for quote processing and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer requirements.
- Processes Super Service, Platinum & Silver customer quotations in a timely and accurate manner.
- Controls and manages RFQ workflow.
- Reviews and validates quoted delivery with appropriate Production personnel prior to order entry.
- Prepares written response to Super Service, Platinum & Silver customer if delivery situation has changed.
- Supplies information to Super Service, Platinum & Silver customers concerning pricing, delivery, technical inquiries, shipment details, etc.
- Quotation follow up for order execution.
Order Feedback
- Serves as direct Super Service, Platinum & Silver customer contact for order feedback and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer order requirements.
- Processes Super Service, Platinum & Silver customer feedback requests in a timely and accurate manner.
- Controls and manages Feedback Workflow.
- Reviews and validates Super Service, Platinum & Silver customer order deliveries with appropriate Production personnel and prepares a written response to customer if delivery situation has changed.
Orders
- Supports order booking and administration process.
Complaints
- Controls and manages CAT A/B VOC Workflow process.
Other Responsibilities
- Coordinates Fusion Maintenance and Price List Creation.
- KPI Management.
- Investigates and verifies accuracy of all debit and credit adjustments to customer accounts.
- Analyses project wins and losses.
- Performs other duties as required.
Qualifications / Experience
- Preferably Honours degree in business management (or similar, e.g., marketing, sales), or Minimum 5 years’ experience in Customer Service / Inside Sales.
- Knowledge of Systems Administration and Management.
- Detail orientated, able to maintain accuracy under pressure.
Organisation Structure
- Reports directly to the Inside Sales Operations Manager.
Inside Sales Representative in Cwmbran employer: Crane Company
This position is based in a fast-paced environment where you will manage customer interactions for Super Service, Platinum & Silver accounts. The company values detail-oriented individuals who can maintain accuracy under pressure. Join a team dedicated to enhancing customer satisfaction through effective communication and support.
We think you need these skills to ace Inside Sales Representative in Cwmbran
Quote Processing
Customer Service
Order Management
Workflow Management
Communication Skills
Attention to Detail
Problem-Solving Skills
