We are a leading solicitor’s firm based in Blackburn, dedicated to providing exceptional legal services to clients nationwide. With a team of experienced professionals, we specialise in handling claims across various service areas, helping individuals and businesses retrieve compensation for financial mis-selling and consumer issues.
Job Summary
Courmacs Legal is seeking an experienced and motivated Deputy Head of Financial Mis-Selling to support the Head of Department in leading a team of approximately 40 employees.
As second-in-command, you will support four Team Leaders, oversee day-to-day operations, drive performance and productivity, and maintain high standards of quality, compliance and client service. You will also deputise for the Head of Department when required.
Key Responsibilities
- Support the Head of Financial Mis-Selling in delivering departmental strategy, objectives and targets.
- Act as the second-in-command within the Financial Mis-Selling Department.
- Support the Head in the overall leadership and strategic direction of the department.
- Lead, coach and develop our Team Leaders, promoting a high-performing and accountable culture.
- Assume responsibility for the department in the Head’s absence.
- Work closely with the Head to establish departmental objectives, targets, and priorities.
- Monitor departmental KPIs, productivity, workflows and case progression, implementing improvements where needed.
- Ensure compliance with relevant regulatory requirements, internal processes and quality standards.
- Ensure the Head’s strategic decisions and initiatives are effectively implemented across the department.
- Support the management of escalated client matters, complaints and operational issues.
- Analyse management information to identify trends, manage risks and improve performance.
- Contribute to business planning, resource management, efficiency and commercial growth.
- Provide constructive challenge and recommendations to the Head on operational, commercial, people, and compliance matters.
- Represent the department at internal meetings and with senior stakeholders when required.
- Take overall responsibility for the department in the Head’s absence.
- Qualified Solicitor in England & Wales with at least 2 years PQE
- Experience in litigation, ideally with a background in Financial Mis-Selling and volume/bulk litigation.
- Experience managing a team or department or supporting the management and day-to-day operations of a department.
- Strong organisational and leadership skills, with the ability to manage workloads, prioritise tasks and ensure deadlines and targets are met.
- Excellent communication and interpersonal skills with the ability to build effectively working relationships.
- Ability to support, motivate and develop team members, promoting a collaborative and high performing work environment.
- Strong analytical, problem-solving and decision-making skills under pressure, with a proactive approach to resolving issues and improving processes.
- Previous experience in a Deputy Head, Legal Manager, Legal Team Manager or Head of Department role.
- Knowledge of FCA and SRA regulatory requirements.
- Experience overseeing case progression, allocating workloads, monitoring performance and ensuring compliance with deadlines and quality standards.
- Experience managing and/or supervising senior fee earners and/or team leaders.
- Experience identifying and implementing improvements to litigation processes, department efficiency and performance.
- Experience in change management, continuous improvement, budgeting or resource planning.
A proactive, ambitious and commercially minded individual who is keen to grow with the firm, contribute to its continued success and play an active role in taking the department and the wider business to the next level.
23 days holiday + bank holidays (increasing each year after first year of service)
Birthday
Off Work
Enjoy a paid day off work for your birthday (within 2 weeks of the date)
Company Social
Events
Summer & Christmas Parties to make friends and unwind
Milestone
Gifts
Receive Milestone gifts when you reach 5, 10, 15 and 20 years of service
Everday rewards with major brands, employee celebration & wellbeing tools
Suggestion
Scheme
Get rewarded with £200 for every idea you suggest that is implemented
Private Healthcare plan & digital GP provided after first year of service
Life
Insurance
Death in service insurance providing a tax-free lump sum worth 3 times your salary
Day-to-day wellbeing & counselling support for you & your family
Holiday
Purchasing
Buy up to 5 additional holiday days per year
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Deputy Head of Financial Mis-Selling in Manchester employer: Courmacs Legal Limited
As a leading solicitor’s firm in Blackburn, we pride ourselves on fostering a collaborative and supportive work culture that empowers our employees to excel in their legal careers. Our Manchester office offers a dynamic environment where you can manage your own caseload while mentoring junior team members, ensuring ample opportunities for professional growth. With competitive benefits like 23 days of holiday plus bank holidays, a paid day off for your birthday, and regular company social events, we are committed to creating a rewarding workplace for our solicitors.
