Courmacs Legal Limited in Blackburn is seeking an experienced Customer Claims Team Leader to take ownership of a team of Customer Claims Handlers, ensuring high quality, compliant client outcomes in a fast-paced environment.
You will coach and develop staff, monitor KPIs, and work with Compliance, Training and Operations to align service delivery with SRA and FCA expectations. This role suits a people-focused leader who values integrity and empathy towards vulnerable customers.
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Claims Team Leader - Lead, Coach & Compliance in Blackburn employer: Courmacs Legal Limited
As a leading solicitor’s firm in Blackburn, we pride ourselves on fostering a collaborative and supportive work culture that empowers our employees to excel in their legal careers. Our Manchester office offers a dynamic environment where you can manage your own caseload while mentoring junior team members, ensuring ample opportunities for professional growth. With competitive benefits like 23 days of holiday plus bank holidays, a paid day off for your birthday, and regular company social events, we are committed to creating a rewarding workplace for our solicitors.
