We are working closely with a large UK wide business who are on the hunt for an Account Manager, based in & around the Essex area. This is a hybrid role & requires travel around Essex.
- The effective management of a portfolio of accounts with a principle aim of customer retention.
- Analyse lost business/complaint management data and implement appropriate action.
- Explore cross selling opportunities where appropriate.
- Develop Customer Account Plans to identify and review future risks and opportunities
- Ensure the Company’s growth targets for the customer portfolio are achieved.
- Act as a lead point of contact for all matters specific to your customers.
- Understand the needs and future requirements of customers through proactive management.
- Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
- Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
- Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
- Review the commercial viability of accounts, recommending improvements or additional services.
- Agree price increases with customers as advised by the Company.
- Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.
What will make you stand out?
- Ability to listen to and influence peer group and department team members.
- Good attention to detail and the ability to analyse data.
- Continuously improve the department and/or team.
- Ability to organise self and others to ensure tasks are carried out in a timely manner.
- Strong collaboration & influencing skills across departments and sites.
Full time role. Company Car. Paying 35k plus uncapped commission.
Contact Details:
Contract Personnel Limited Recruitment Team
