At a Glance
- Tasks: Be the main contact for clients, building trust and providing proactive support.
- Company: Join a leading recruitment agency with a strong reputation since 1989.
- Benefits: Hybrid work options, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities to work on diverse projects.
- Why this job: Make a real impact by helping clients achieve their business goals.
- Qualifications: Technical IT background and strong customer-centric focus required.
The predicted salary is between 30000 - 40000 £ per year.
Contract Personnel are looking for an experienced Technical Account Manager for our well-established client based in Lincolnshire.
How does the day-to-day look?
- You will act as the main point of contact for our clients, building trust, credibility, and maintaining the relationship.
- Liaising with the client and our internal teams, you will need to understand the client needs and objectives; provide proactive support and advice, as well as fast and thorough reactive response to queries.
- You will work closely with our Account Director and Sales Team to develop strategic plans to expand business within targeted clients.
- Working with our leadership team, you will conduct contract renewals, engage in pricing negotiations on contracts and service provision, maximising value for both the company and the client.
- You will create and propose quotations for all client requirements, ensuring that within the framework of our financial goals, our quality standards are maintained.
- As our clients' go-to, you will need to stay up-to-date with the latest market trends, technologies and versions, ensuring their technical landscapes represent the best solution for them.
You will have:
- Technical IT background - a Microsoft-based technical background is mandatory.
- Customer obsessed; a strong customer-centric focus.
- Ability to effectively communicate and collaborate with stakeholders at all levels of an organization with gravitas and confidence, including senior executives and board members.
- Good business acumen; an ability to understand small to medium-sized businesses challenges.
- Pragmatic problem solver and attentive to detail.
- Identify and pursue opportunities to expand the account, delivering tailored solutions that meet the client's business objectives.
- Monitor account performance, providing insights and recommendations to drive continuous improvement and client satisfaction.
- Strategic, creative, and critical thinking – analytical.
- Ability to work on multiple, complex projects at once.
- Strong communication and presentation skills.
- Strong networker, negotiator, and client liaison.
- Collaborative – ability to work cross-team.
- General technical acumen and interest in new technology.
- Strong organisational skills with a clear ability to self-manage day-to-day workloads.
Schedule: Monday to Friday - 8:30am – 17:00pm, hybrid work available.
Salary: £30,000 – £40,000 DOE.
About Contract Personnel: Contract Personnel are one of East Anglia’s longest standing, leading, independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment.
Technical Account Manager employer: Contract Personnel Limited
Contract Personnel Limited is an excellent employer, offering a supportive work culture that values precision and craftsmanship in the automotive industry. Located in Hethel, UK, employees benefit from 25 days of annual leave, flexible working arrangements, and opportunities for professional growth within a dynamic team environment, making it a rewarding place to advance your career as a Paint Sprayer.
Contact Details:
Contract Personnel Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Contract Personnel Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Contract Personnel Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Contract Personnel Limited:Your cover letter is your chance to shine! Tell us why you want to work at Contract Personnel Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Contract Personnel Limited!
How to prepare for a job interview at Contract Personnel Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
