At a Glance
- Tasks: Welcome guests, assist with luggage, and maintain cleanliness in public areas.
- Company: Join an award-winning hotel group known for its exceptional workplace culture.
- Benefits: Enjoy 31 days of leave, discounts at 800+ retailers, and health plans.
- Other info: Opportunities for apprenticeships and leadership programmes available.
- Why this job: Be part of a friendly team that values your input and promotes growth.
- Qualifications: Strong communication skills and a passion for delivering excellent guest experiences.
The predicted salary is between 20000 - 28000 £ per year.
We’re proud winners of the AA Small Hotel Group of the year 2024-25, and Best Employer at the 2025 Springboard Awards for Excellence
Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2025/26) by Visit Devon
Please note: our hotel is in a very remote location and is not accessible by public transport.
Working 40 hours per week, 5 out of 7 days
What you’ll be doing?
As Resort Porter, you’ll lead by example as the first friendly face our guests encounter, ensuring a warm welcome and smooth arrival experience. You’ll be responsible for managing our team of resort porters, coordinating luggage assistance, guest escorts, and the upkeep of entrances and public areas to the highest standards.
With a strong eye for detail and excellent communication skills, you’ll ensure seamless service across all guest touchpoints - providing information on facilities, assisting with transport or deliveries, and working closely with the reception team to uphold our exceptional standards of hospitality.
What you’ll need?
The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents.
You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.
Thank you for recognising this great opportunity, join us and you’ll get the benefit of:
- Generous Time Off : 31 days of leave, increasing to 33 with service.
- Monthly Tips : Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts & Perks : Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre : Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans : Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting : Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks : Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub : Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support : We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s : Stay connected through Eden Engage for all the latest team news.
- Grow with Eden : Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies : Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials : Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.
Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople
INDMP
#J-18808-Ljbffr
Resort Porter employer: Bovey Castle, Devon
Bovey Castle Devon is an exceptional employer that prioritises a warm and welcoming work environment, where every team member plays a vital role in creating memorable guest experiences. With a focus on employee growth and development, staff are encouraged to enhance their skills while enjoying the unique advantage of working in a stunning remote location that fosters both personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Resort Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bovey Castle, Devon. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bovey Castle, Devon
Don't be shy about reaching out to Bovey Castle, Devon directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resort Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bovey Castle, Devon and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bovey Castle, Devon
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
