At a Glance
- Tasks: Welcome guests, assist with luggage, and maintain cleanliness in public areas.
- Company: Join an award-winning hotel group known for its exceptional workplace culture.
- Benefits: Enjoy 31 days of leave, discounts at 800+ retailers, and health plans.
- Other info: Opportunities for apprenticeships and leadership programmes available.
- Why this job: Be part of a friendly team that values your input and promotes growth.
- Qualifications: Strong communication skills and a passion for delivering excellent guest experiences.
The predicted salary is between 20000 - 28000 £ per year.
** We’re proud winners of the AA Small Hotel Group of the year 2024-25, and Best Employer at the 2025 Springboard Awards for Excellence**
**Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2025/26) by Visit Devon**
*Please note: our hotel is in a very remote location and is not accessible by public transport.*
** Working 37.5 hours per week, 5 out of 7 days **
What you’ll be doing?
As Resort Porter, you’ll lead by example as the first friendly face our guests encounter, ensuring a warm welcome and smooth arrival experience. You’ll be responsible for managing our team of resort porters, coordinating luggage assistance, guest escorts, and the upkeep of entrances and public areas to the highest standards.
With a strong eye for detail and excellent communication skills, you’ll ensure seamless service across all guest touchpoints - providing information on facilities, assisting with transport or deliveries, and working closely with the reception team to uphold our exceptional standards of hospitality.
What you’ll need?
The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents.
You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.
Thank you for recognising this great opportunity, join us and you’ll get the benefit of:
At Eden Hotel Collection, we’re proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in 2023, 2024 and 2025!)—which means you’re joining a team that values your happiness, growth, and success every step of the way.
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.
Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople
INDMP
Resort Porter employer: Bovey Castle, Devon
Bovey Castle Devon is an exceptional employer that prioritises a warm and welcoming work environment, where every team member plays a vital role in creating memorable guest experiences. With a focus on employee growth and development, staff are encouraged to enhance their skills while enjoying the unique advantage of working in a stunning remote location that fosters both personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Resort Porter
✨Tip Number 1
Familiarise yourself with the resort's facilities and services. Knowing the ins and outs of what the resort offers will help you provide accurate information to guests and demonstrate your commitment to enhancing their experience.
✨Tip Number 2
Practice your communication skills. As a Resort Porter, you'll be interacting with guests regularly, so being able to engage in friendly conversation and respond to queries confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your enthusiasm for hospitality. When networking or during interviews, express your passion for providing excellent service and how you enjoy making guests feel welcome and valued.
✨Tip Number 4
Connect with current employees on social media platforms like Instagram. Engaging with them can give you insights into the company culture and help you understand what it takes to succeed as a Resort Porter at our establishment.
We think you need these skills to ace Resort Porter
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and skills required for the Resort Porter position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the job that excite you and how you can contribute to creating first-class guest experiences.
Highlight Relevant Experience:In your CV, emphasise any previous roles in hospitality or customer service. Showcase your communication skills and any experience you have in assisting guests, as this is crucial for the Resort Porter role.
Proofread Your Application:Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which are key traits for this position.
How to prepare for a job interview at Bovey Castle, Devon
✨Show Your Enthusiasm
As a Resort Porter, your energy and enthusiasm are key. Make sure to express your excitement about the role and the company during the interview. A positive attitude can go a long way in hospitality!
✨Demonstrate Strong Communication Skills
Since you'll be interacting with guests and staff regularly, it's crucial to showcase your communication skills. Practice clear and friendly responses to common interview questions, and be ready to discuss how you would handle guest inquiries.
✨Highlight Your Attention to Detail
The role requires maintaining cleanliness and providing seamless service. Be prepared to give examples of how you've demonstrated attention to detail in previous roles, whether it’s in hospitality or other customer-facing jobs.
✨Research the Company Culture
Understanding the company's values and culture is essential. Familiarise yourself with their commitment to sustainability and employee wellbeing, and be ready to discuss how you align with these values during your interview.
