At a Glance
- Tasks: Support the daily operations of our Little Lever shop and maximise sales through excellent customer service.
- Company: Bolton Hospice, a respected local charity providing compassionate care for terminally ill patients.
- Benefits: 35 days annual leave, enhanced maternity package, pension scheme, and excellent training opportunities.
- Other info: Flexible hours and opportunities for career growth within a friendly team environment.
- Why this job: Make a meaningful difference in your community while working with a passionate team.
- Qualifications: Previous supervisory experience, strong communication skills, and a passion for supporting local charities.
The predicted salary is between 26111 - 26111 £ per year.
For over 30 years, Bolton Hospice has provided free specialist care and support to local people living with terminal and life-limiting illnesses, both at the Hospice and in their own homes. Our work is made possible by the dedication of our staff, volunteers, and supporters across the community. Our retail stores play a vital role in raising the funds and awareness needed to support our services. As we continue to grow and improve, we're looking for people who share our values and want to make a meaningful difference. If you're looking for a rewarding role where your work will directly support local patients and families, this is an exciting opportunity to join a respected local charity and help us continue delivering compassionate care when it's needed most.
Salary: £26,111 per annum
Full time: 37.5 hours per week (Part-time hours / job share considered) Including weekends & bank holidays on a rota basis
The Role: As Assistant Shop Manager, you'll support the day-to-day running of our Little Lever shop, helping to maximise sales and income through excellent customer service, effective stock management, visual merchandising, Gift Aid, and volunteer support. You'll work closely with the Shop Manager and deputise in their absence, ensuring the shop operates smoothly and successfully.
What You'll Need: You will have previous supervisory or management experience, excellent communication and customer service skills, and a genuine enthusiasm for working with volunteers. A strong team-focused approach, the ability to prioritise a varied workload, and confidence working towards targets are essential. You will be flexible and willing to provide cover across our retail network when required. Experience in charity retail and Gift Aid is desirable but not essential. Most importantly, you will be passionate about supporting Bolton Hospice and committed to our values of compassion, respect, professionalism, excellence, inclusivity, and collaboration.
Why Bolton Hospice? Because our purpose is caring for all our patients and those most important to them really well, together with creating a great place to work for all our people. You will be working within a friendly and committed team, based within our charity shops and the main Hospice site. You will be supported to develop and implement your own ideas to make a positive impact on income and the customer experience. We offer our employees an attractive benefits package, including 35 days annual leave including bank holidays, rising to 40 days with long service (pro rata for part-time), generously enhanced maternity package, contributory pension scheme, life assurance, free parking, healthcare cash plan, subsidised meals, option to apply for Blue Light Card and excellent training opportunities. We also offer continuity of service from the NHS with respect to pension and holiday allowance.
Closing Date for Applications: Sunday 13th September 2026
Interviews: Scheduled to take place on the week commencing 21st September 2026. Please note, this vacancy may close early if sufficient applications are received. Bolton Hospice welcomes applications from all sections of the community, regardless of age, disability, sex, race, religion or belief, marital status or sexual orientation. Any appointment will be made on merit alone. Any offer of employment for this post will be subject to a satisfactory DBS check. Bolton Hospice has a No Smoking Policy.
Assistant Shop Manager (Little Lever) employer: Bolton Hospice
Bolton Hospice is an exceptional employer, dedicated to providing outstanding palliative care while fostering a supportive and collaborative work environment for its staff. With generous benefits such as 35 days of annual leave, enhanced maternity packages, and excellent training opportunities, employees are encouraged to grow both personally and professionally. The friendly team culture and commitment to high-quality patient care make Bolton Hospice a rewarding place to advance your nursing career.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager (Little Lever)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Bolton Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Bolton Hospice!
We think you need these skills to ace Assistant Shop Manager (Little Lever)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Bolton Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Bolton Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Bolton Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Bolton Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
