At a Glance
- Tasks: Provide IT support across various technologies and assist with innovative projects.
- Company: Join Berenberg, a dynamic and inclusive tech-driven organisation.
- Benefits: Enjoy a private pension plan, health insurance, flexible hours, and 30 days holiday.
- Other info: Opportunities for growth in a diverse and supportive work environment.
- Why this job: Be part of a team that embraces cutting-edge technology and values your contributions.
- Qualifications: Experience in IT support and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
About the role
For our Innovation & Technology division in London we are looking to hire an IT Support Engineer at Berenberg.
You will work closely with business units, supporting legacy systems and modern technologies such as AI, machine learning and highly automated trading applications.
Responsibilities
- Act as an internal Technical Support Technician for all IT workplace‑related support.
- Work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems and requests.
- Answer IT requests via tickets in Service Now, phone, email, live chat or instant message, explaining solutions in technical and non‑technical terms.
- Support the business (onsite, phone and remote) with comprehensive issue resolutions.
- Provide IT support at off‑site conferences.
- Perform administrative tasks in IT systems.
- Participate in IT projects such as mobile‑device migration projects.
Qualifications
- Committed and client‑oriented, proactive in providing excellent customer service.
- Proven experience/support with Windows Server, Win10/7, Group Policy, Active Directory, Citrix Xen App, UMS Admin, mobile devices (Apple), MAC support, Intune Admin, telephony, Azure, printers, thin clients (HP & IGEL), desk setup, Bloomberg, Fidessa, Microsoft Office, Uniflow Print Server, IPC & Cisco Telephony.
- Knowledge of LAN, WAN, WIFI networks and technologies as well as leased lines.
- Effective time management, ability to multi‑task, organize and prioritize daily business and IT projects.
- Flexibility for occasional weekend work, out‑of‑hours support and willingness to travel to Berenberg conferences.
Benefits
- Private pension plan – 10% of base salary contribution by Berenberg.
- 30‑day holiday allowance.
- Private health insurance.
- Life insurance scheme.
- Flexible working hours.
- Enhanced parental leave policies.
- Employee assistance programme offering counselling sessions related to mental health, financial well‑being and other topics.
- Equal Opportunities Employer
Berenberg is an Equal Opportunities Employer and prides itself on being a modern, dynamic and internationally orientated organisation.
We value the rich diversity, skills and abilities and creative potential that people from differing backgrounds and experiences bring to the workplace.
Every employee plays a vital role in providing quality service to all our customers and helping to create an inclusive working environment, where everyone can realise their full potential.
We’re committed to finding reasonable accommodations for candidates who require adjustments during our recruiting process.
Please contact us directly on recruitment@berenberg. com to discuss.
#J-18808-Ljbffr
1st line IT Support Engineer employer: Berenberg Green Energy Debt
Berenberg is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets technology. With a strong commitment to employee growth, we provide extensive benefits including a generous pension plan, private health insurance, and flexible working hours, ensuring our team members thrive both personally and professionally. Join us to be part of a forward-thinking bank that values diversity and fosters a culture of collaboration and continuous improvement in the field of cyber security.
Contact Details:
Berenberg Green Energy Debt Recruitment Team
