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For Companies At a Glance
- Tasks: Craft innovative solutions for hoteliers and drive impactful customer engagements.
- Company: Join Aven Hospitality, a leader in hospitality technology and AI innovation.
- Benefits: Enjoy competitive pay, generous PTO, wellness programs, and flexible work options.
- Other info: Be part of a dynamic team with excellent growth opportunities and fun events.
- Why this job: Make a real difference in the hospitality industry while developing your skills.
- Qualifications: 5+ years in sales engineering or solutions consulting, with a passion for hospitality.
The predicted salary is between 60000 - 80000 £ per year.
Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition. With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. We provide tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction. Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections. We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next.
Position Summary
The Solutions organization of Aven Hospitality is responsible for positioning and crafting a value proposition to achieve high-level business outcomes for our customers. They are consultative in their approach and product/technical experts, partnering with Sales and Account Management, Delivery and Product teams to find an optimal product implementation which ensures maximum alignment between Aven Hospitality capabilities and customer requirements. The Principal Solutions Engineer is a hospitality and Aven Hospitality product functionality expert who can partner with Sales and Account Management (SAM) teams to sell to new customers by building a viable value product proposition. As Principal Solution Engineer, you will combine deep technical aptitude with strong business acumen to create high quality engagement opportunities for prospective and existing customers. Solutions Engineers own the product activities required throughout the sales cycle from creating highly engaging presentations, value-based demos, defining customer business requirements to developing & running POC's through deal execution. They define complex solutions to deliver on customer business requirements. They customize product presentations to assist SAM teams. They act as coach and mentor to junior members of the team, as well as being an advocate for our Aven Hospitality products and services in the industry through attendance at industry events and thought leadership. This role works closely with the Solution Architect role and with customers to design and execute on solutions that drive revenue, shorten product time to market, and reduce cost.
Key Responsibilities
- Participates in the review and response of proactive sales opportunities and RFPs
- Understands and interprets customer business needs and drivers
- Maps the capabilities of our Product and Platform to create a solution that meets customer needs
- Determines how best to meet customer business needs through product configuration or identifying where product enhancements may be needed to address gaps
- Engages from requirement gathering phase through implementation with continuous involvement as required
- Collaborates with Solution Architects on efforts across development, infrastructure, and security
- Assists with onboarding and mentoring of Solution Engineers
- Facilitates the intake process for customer-initiated enhancement requests
- Manages complex and strategic projects when existing customers bring forwards a project that requires subject matter expertise that is above and beyond our Customer Care Team and/or Account Management team
Key Knowledge And Skill Requirements
- Experience working with Sales/Account Management teams to build a competitive solution and value proposition
- Exceptional communications (written, verbal, presentation) and interpersonal skills
- Outstanding project/program management skills
- Ability to influence technical and business stakeholders through credibility, clarity, and trust
- Deep knowledge of the hospitality distribution landscape and the Aven product portfolio
- Ability to collaborate across global, cross-functional teams to represent the customer voice with Product and Engineering
- Willing and able to travel occasionally (up to 25%)
Qualifications / Experience
- 5+ years of sales engineering, solutions consulting, or implementation consulting experience
- Bachelor's degree in Technology, Engineering or Hospitality Management desirable
- 5+ years of experience in Hospitality/Distribution industry
- Experience with project management or implementing complex or enterprise level projects
- Experience with SaaS software technology
- Ability to discuss security, privacy, and compliance concepts such as SOC2, ISO 27001, GDPR, data residency, and access controls
Outstanding Benefits
- Very competitive compensation
- Generous Paid Time Off (25 PTO days)
- 8 hours of Volunteer Time Off (VTO)
- Comprehensive medical, dental and Wellness Program
- 12 weeks paid parental leave
- Infrastructure that allows flexible working arrangements
- Formal and informal reward, recognition and acknowledgement programs
- Lots of fun and engaging employee development events
Solutions Engineer (EMEA) employer: Aven Hospitality
Contact Detail:
Aven Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer (EMEA)
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality tech space, especially those at Aven Hospitality. Use LinkedIn to connect and engage with them; you never know who might help you land that interview!
✨Tip Number 2
Show off your skills! Prepare a killer presentation or demo that highlights your understanding of Aven's products and how they can solve real-world problems for hoteliers. This will set you apart from other candidates.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a friendly email to the hiring manager expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay informed about industry trends! Read up on the latest in hospitality technology and AI advancements. Being knowledgeable will help you impress during interviews and show that you're genuinely interested in the field.
We think you need these skills to ace Solutions Engineer (EMEA)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Engineer role. Highlight your experience in sales engineering and how it aligns with Aven Hospitality's mission to empower hoteliers. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role requires exceptional communication, don’t shy away from demonstrating your written and verbal skills. Use clear, concise language in your application to reflect how you would engage with customers and stakeholders at Aven Hospitality.
Highlight Relevant Experience: Be sure to emphasise your background in the hospitality distribution landscape and any experience with SaaS technology. We’re looking for candidates who can hit the ground running, so make it easy for us to see your relevant expertise!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team at Aven Hospitality!
How to prepare for a job interview at Aven Hospitality
✨Know Your Stuff
Make sure you have a solid understanding of Aven Hospitality's products and the hospitality distribution landscape. Familiarise yourself with their technology, especially SynXis®, and be ready to discuss how these tools can solve customer challenges.
✨Showcase Your Consultative Skills
During the interview, demonstrate your consultative approach by discussing past experiences where you've successfully identified customer needs and crafted tailored solutions. Use specific examples to highlight your ability to engage with stakeholders and influence decisions.
✨Prepare for Technical Questions
Expect technical questions related to SaaS software technology and security concepts like GDPR and SOC2. Brush up on these topics and be prepared to explain how they relate to the role and the solutions you'll be providing.
✨Engage and Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, project management processes, and how Aven Hospitality measures success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.