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For Companies At a Glance
- Tasks: Lead a dynamic team, manage performance, and ensure timely delivery of high-quality work.
- Company: Join APHA Scotland Field Services, a leader in customer delivery and continuous improvement.
- Benefits: Enjoy a supportive work environment with opportunities for training and career growth.
- Why this job: Be part of a diverse team that champions change and makes a real impact across Scotland.
- Qualifications: Looking for enthusiastic leaders with strong communication skills and a passion for teamwork.
- Other info: Disability Confident employer; we encourage all applicants to apply.
The predicted salary is between 36000 - 60000 £ per year.
We currently have the following Customer Delivery Team Leader roles are available. Candidates will be assessed for their suitability for each role and will be posted accordingly.
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Customer Delivery Team Leader for Continuous Improvement and Performance.
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Customer Delivery Team Leader for Customer Delivery Team.
As a Customer Delivery Team Leader, your role will involve a wide range of tasks and responsibilities including, but not be limited to the following:
Performance Management (team):
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Take responsibility for the team and its outputs.
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Ensure work is carried out in the most effective, efficient way to utilise skills, knowledge and resource capacity.
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Managing performance and rewarding and recognising good performance.
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Champion diversity and inclusion.
Target Delivery:
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Ensuring work is delivered on time and at the required quality standards.
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Raising issues as and when appropriate.
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When targets are in jeopardy, escalating to senior management.
Responding to emergencies:
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Being flexible to adapt to changing situations across Scotland and responding with energy and commitment to take on additional tasks that may be outside the normal day to day duties.
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Motivating those in your team to respond to changing demands, providing support and guidance.
Leading Change, Improvements and Performance:
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Championing and providing support to colleagues and senior management to identify, inform of and embed relevant process changes, best practice and benefit of continuous improvement (CI) across Scotland Field Delivery.
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Ensuring that those within the team are kept informed of relevant process changes and the reasons for them.
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Undertake training and promote any CI initiatives and training sessions in line with business strategies.
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Ensuring that the team are upskilled and can implement new ways of working and do so effectively.
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Reporting to the senior management team progress updates relating to delivery of work areas.
For comprehensive information regarding each role, please refer to the supporting document located in the attachments section.
If so, we are looking for two enthusiastic and engaging Customer Delivery Team Leaders to join our Scotland Field Services Team, focusing on providing lead expertise within a specific work area in APHA Scotland Field Services., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
Team Leader employer: Apha
Contact Detail:
Apha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarize yourself with the principles of performance management and continuous improvement. Being able to discuss specific strategies you've implemented in previous roles will show your capability to lead a team effectively.
✨Tip Number 2
Highlight your experience in managing diverse teams and promoting inclusion. Share examples of how you've successfully motivated team members from different backgrounds to achieve common goals.
✨Tip Number 3
Be prepared to discuss how you handle emergencies and adapt to changing situations. Providing concrete examples of past experiences where you demonstrated flexibility and commitment will set you apart.
✨Tip Number 4
Showcase your ability to communicate process changes effectively. Discuss how you've previously informed and trained team members on new initiatives, ensuring everyone is aligned and upskilled.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Delivery Team Leader position. Understand the key responsibilities such as performance management, target delivery, and leading change. Tailor your application to highlight relevant experiences.
Highlight Leadership Skills: In your CV and cover letter, emphasize your leadership experience and ability to manage a team effectively. Provide specific examples of how you've motivated teams, managed performance, and championed diversity and inclusion.
Showcase Problem-Solving Abilities: Demonstrate your problem-solving skills by including examples of how you've successfully handled emergencies or adapted to changing situations in previous roles. This will show your flexibility and commitment to delivering results.
Prepare for Continuous Improvement: Discuss your experience with continuous improvement initiatives in your application. Mention any training you've undertaken or led, and how you've implemented new processes or best practices in past positions.
How to prepare for a job interview at Apha
✨Show Your Leadership Skills
As a Customer Delivery Team Leader, demonstrating your leadership abilities is crucial. Be prepared to share specific examples of how you've successfully managed teams, motivated colleagues, and handled performance management in previous roles.
✨Emphasize Continuous Improvement
Highlight your experience with continuous improvement initiatives. Discuss any relevant projects where you identified process changes or best practices that led to enhanced team performance and efficiency.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to respond to emergencies and changing demands. Prepare to discuss how you would handle situations where targets are at risk or when unexpected challenges arise.
✨Champion Diversity and Inclusion
Since the role emphasizes diversity and inclusion, be ready to talk about your commitment to these values. Share experiences where you've promoted an inclusive environment and how you plan to continue doing so in your new role.
