At a Glance
- Tasks: Coordinate customer orders and build strong relationships in a fast-paced environment.
- Company: Join a growing team at a dynamic company focused on customer service.
- Benefits: Enjoy a competitive salary, ongoing training, and a supportive team culture.
- Other info: Great opportunities for career progression and personal development.
- Why this job: Develop your skills while making a real impact on customer experiences.
- Qualifications: Experience in customer service or administration with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
An exciting opportunity has arisen for an organised and commercially minded individual to join a busy and growing team in a fast-paced coordination role.
This position is ideal for someone who enjoys customer service, building strong working relationships, and ensuring orders are delivered efficiently from enquiry through to completion.
Working closely with customers and suppliers, you'll play a key role in all coordinating requirements.
Key Responsibilities
- Manage enquiries and requests from customer accounts.
- Process orders and quotations
- Build and maintain strong relationships with customers
- Liaise with multiple stakeholders to ensure deadlines and service expectations are met.
- Monitor ongoing project adhoc basis
- Resolve issues efficiently and escalate where appropriate.
- Support account performance through accurate reporting and administration.
- Identify opportunities to enhance customer experience.
- Ensure all records and systems are maintained accurately.
About You
We're looking for someone who can demonstrate
- Experience in sales support, account coordination, administration or customer account management.
- Strong communication and relationship-building skills.
- Excellent organisational and time-management abilities.
- Confidence managing multiple priorities and deadlines.
- A proactive and solutions-focused approach.
- Good commercial awareness and attention to detail.
- Strong IT skills, including Microsoft Office.
- What's on Offer
- Competitive salary package.
- Ongoing training and development.
- Structured career progression opportunities.
- Supportive and collaborative team environment.
- Comprehensive benefits package.
If you're looking for a varied coordination role where you can develop your commercial and customer relationship skills, we'd love to hear from you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco.
Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Coordinator in Glasgow employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adecco Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco Careers!
How to prepare for a job interview at Adecco Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
