Customer Service Coordinator in Livingston

Join Saica Pack, a division of the Saica Group, where you'll have the opportunity to develop corrugated cardboard packaging solutions. At Saica Group, we have integrated the circular economy into our business model, embracing sustainability as the driving force behind a more responsible production model. We believe in talent, professional growth, and making a positive impact on the world. If you're looking for a dynamic environment where every day is an opportunity to innovate and create a better world, Saica Group is the place for you!

Key Accountabilities

• Take full responsibility for managing a portfolio of customer accounts (ranging between 10 to 30 accounts depending on customer requirements).
• Client relationship management, ensuring your customers are kept informed on the status of their orders and the highest level of service is provided to them.
• Co-ordinating and processing new product developments from conception right through to order stage.
• Take ownership for all customer enquiries such as orders, deliveries, invoice queries and stock management.
• Ensure investigation and resolution of all customer enquiries are resolved promptly and accurately.
• Liaising with internal and external departments, such as External Account Managers, Technical Office, Planning Department.
• Working to departmental and individual KPI targets.
• Attend regular internal and external meetings, on your own and/or with the Customer Service Manager, Sales Team and Sales Managers.
• Ad hoc admin duties and assisting in project work.

Essential skills and experience

• Previous commercial and customer service/account management experience within a manufacturing environment is preferred.
• High attention to detail and accuracy with the ability to complete work to very tight deadlines.
• Excellent time management skills with the ability to multi-task and make decisions.
• Workload prioritisation within a fast-paced and evolving manufacturing quality-driven environment.
• Excellent communication skills both oral and written, a true customer-centric approach to customer requests is essential.
• Ability to work on your own initiative and as part of a dynamic team to deliver first-class customer service within this environment.
• Able to influence customers and add value to the sales process; previous experience of dealing with large customer accounts would be an advantage.
• Strong focus on continuous improvement.
• Excellent problem-solving skills with the ability to handle customer service challenges effectively and in a timely manner.
• Advanced Excel skills and good knowledge of Outlook, Word, PowerPoint.
• Strong analytical skills including data analysis in Excel and creating reports.

Work Experience: Administration, Customer Service

Education: NVQ (National Vocational Qualification): Administration, NVQ (National Vocational Qualification): Business Administration/Management

Why choose Us

By joining the Saica Group, you're choosing more than a job – you're choosing a purpose-driven career that aligns with your values. You'll collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world. Saica Group is committed to Occupational Risk Prevention for its employees and partner companies, Environmental Protection, the Quality of its products and services, and Equal Opportunities between men and women. In our work, we strive to maintain a balance between professional and personal life.

All CVs received will be handled in accordance with Personal Data Protection legislation and will be archived unless the candidate expressly requests their cancellation or rectification in writing.