At a Glance
- Tasks: Build strong client relationships and support their success with innovative data solutions.
- Company: Join a leading consumer insights company with a vibrant culture.
- Benefits: Enjoy 25 days holiday, private healthcare, gym membership, and more!
- Other info: Hybrid working model with genuine career progression opportunities.
- Why this job: Be part of a fast-growing team and make a real impact on client success.
- Qualifications: 2+ years in Customer Success or Account Management with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
West London (Hybrid – 3 days in office) £40,000 - £50,000 base (DOE) + 10% Bonus + Benefits
Are you a driven B2B relationship builder ready to join one of the most respected names in consumer insights and data? This is your opportunity to join a fast-growing, innovative company partnering with global leaders across FMCG, Retail, Pharma, Healthcare and the Public Sector.
Why This Role?
- A fantastic opportunity to progress your career in Customer Success with a market-leading Data & Software provider
- Hybrid working – 3 days in a vibrant London office, 2 days remote
- Excellent benefits package, including:
- 25 days holiday + bank holidays
- Private healthcare, life assurance & personal accident cover
- Company pension
- Free on-site gym membership
- Employee perks platform
- Regular team socials
- Genuine career progression within a high-growth business with ambitious global expansion plans
About the Company
Our client is a recognised leader in consumer intelligence and insights, trusted by blue-chip organisations to deliver data that drives strategy, innovation and growth. Their unique datasets and analytical tools help global brands identify trends and stay ahead in competitive markets. Following a period of consistent profitability and strong market performance, they are now expanding their Customer Success team and hiring a talented Customer Success Manager.
The Role
This is an exciting opportunity to join at a pivotal time of growth. As Customer Success Manager, you’ll play a key role in strengthening client relationships and supporting the ongoing development of their proposition. You’ll work closely with major Public Sector clients in the UK — from onboarding and research support through to quarterly business reviews. Your focus will be on nurturing long-term partnerships, delivering strategic recommendations, and ensuring clients gain maximum value from the company’s solutions. You’ll also have the opportunity to contribute ideas that shape future propositions and influence how the team engages with clients.
What We’re Looking For
- A minimum of 2 years experience in Customer Success, Account Management, or another client-facing commercial role
- Strong communication, presentation, and relationship management skills
- Excellent organisation and time management abilities
- A proactive, client-focused mindset with a genuine passion for helping customers succeed
Ready to Apply? We’d love to hear from you!
Customer Success Manager in London employer: ABR Associates Ltd Careers
Join a leading technology and consulting organisation in London, where your expertise as a Senior Pre-Sales Consultant will be valued and rewarded. With a strong focus on employee development, this company offers extensive training opportunities, a collaborative work culture, and a comprehensive benefits package including private healthcare and a generous holiday allowance. Experience the thrill of working with major clients across diverse sectors while enjoying a hybrid work model that promotes work-life balance.
Contact Details:
ABR Associates Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ABR Associates Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ABR Associates Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ABR Associates Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at ABR Associates Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ABR Associates Ltd Careers!
How to prepare for a job interview at ABR Associates Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
