At a Glance
- Tasks: Provide top-notch customer service and manage orders in a fast-paced environment.
- Company: Join Crane Building Services, a global leader in engineered flow-control solutions.
- Benefits: Enjoy health perks, paid time off, tuition reimbursement, and career development opportunities.
- Other info: Diverse and inclusive workplace with excellent growth potential.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Two years in customer service with strong communication and time-management skills.
The predicted salary is between 25000 - 32000 £ per year.
As part of a fast-paced Inside Sales Department, the Inside Sales Administrator will serve as key contact point for distributors and area sales managers, responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical enquiries and order expediting, delivering a world‑class level customer service to all internal and external customers.
Responsibilities
- Deal with incoming telephone and email enquiries from customers promptly, efficiently and effectively.
- Answer information or queries on stock availability, existing orders, new enquiries, and accurately input customer orders into QAD, providing pricing and quotations.
- Use the company’s Customer Concerns Software to process customer concerns—including delivery, pricing, and invoicing—putting the customer front and centre.
- Use QAD system and generated reports to proactively maintain and manage key customer order books, ensuring projected sales are reviewed and updated.
- Use the defined channels for progressing improved due dates for specific order lines and expedite orders with our Supply Chain and Value Streams/Planners.
- Liaise with shipping departments to arrange airfreight/DHL carrier shipments if requested by customer or external sales teams, only after agreement by the business in advance.
- Assist Finance in reducing the number of outstanding invoices held by customers and waiting for discrepancy resolution.
- Utilise the Crane Business System to continuously improve processes and efficiency.
- Use defined channels to ensure that any leads on new projects or customer requirements are raised at the appropriate level or actioned as appropriate.
- Complete ad‑hoc tasks and provide administrative support as required.
Qualifications
The successful candidate will have a minimum of two years in a telephone‑based customer service role, ideally with a technical product, and be able to work using their own initiative with excellent time‑management and prioritisation skills. The candidate must possess a high level of drive combined with a passion for delivering excellent customer service and have experience of working in a very busy, fast‑paced work environment.
Commitment to Inclusion
We believe that embracing inclusion and diversity is key to our success and actively seek applications from candidates who can contribute their different backgrounds, cultures and experiences to our business.
Benefits
Beyond base compensation, we offer a comprehensive package of cash and non‑cash benefits, including health, wellness incentives, retirement savings assistance, paid time off, paid holidays and tuition reimbursement, as well as performance‑based bonus programs for eligible positions. All employees receive an annual development plan that combines on‑the‑job coaching and formal training to support growth and career progression.
Customer Service Administrator in Ipswich employer: 710 Crane Ltd.
At 710 Crane Ltd., we pride ourselves on being an excellent employer, offering a supportive work culture that values safety and quality in every project. Our team members benefit from ongoing training and development opportunities, ensuring personal and professional growth while working in a dynamic environment dedicated to innovation in water manufacturing. Located in a thriving industrial area, we provide our employees with the chance to contribute to meaningful projects that make a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Ipswich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 710 Crane Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 710 Crane Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Ipswich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 710 Crane Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at 710 Crane Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 710 Crane Ltd.!
How to prepare for a job interview at 710 Crane Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
