At a Glance
- Tasks: Provide top-notch customer service and manage orders in a fast-paced environment.
- Company: Join Crane Building Services, a global leader in engineered flow-control solutions.
- Benefits: Enjoy health perks, paid time off, tuition reimbursement, and career development opportunities.
- Other info: Diverse and inclusive workplace with excellent growth potential.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Two years in customer service with strong communication and time-management skills.
The predicted salary is between 25000 - 32000 £ per year.
As part of a fast-paced Inside Sales Department, the Inside Sales Administrator will serve as key contact point for distributors and area sales managers, responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical enquiries and order expediting, delivering a world‑class level customer service to all internal and external customers.
Responsibilities
- Deal with incoming telephone and email enquiries from customers promptly, efficiently and effectively.
- Answer information or queries on stock availability, existing orders, new enquiries, and accurately input customer orders into QAD, providing pricing and quotations.
- Use the company’s Customer Concerns Software to process customer concerns—including delivery, pricing, and invoicing—putting the customer front and centre.
- Use QAD system and generated reports to proactively maintain and manage key customer order books, ensuring projected sales are reviewed and updated.
- Use the defined channels for progressing improved due dates for specific order lines and expedite orders with our Supply Chain and Value Streams/Planners.
- Liaise with shipping departments to arrange airfreight/DHL carrier shipments if requested by customer or external sales teams, only after agreement by the business in advance.
- Assist Finance in reducing the number of outstanding invoices held by customers and waiting for discrepancy resolution.
- Utilise the Crane Business System to continuously improve processes and efficiency.
- Use defined channels to ensure that any leads on new projects or customer requirements are raised at the appropriate level or actioned as appropriate.
- Complete ad‑hoc tasks and provide administrative support as required.
Qualifications
The successful candidate will have a minimum of two years in a telephone‑based customer service role, ideally with a technical product, and be able to work using their own initiative with excellent time‑management and prioritisation skills. The candidate must possess a high level of drive combined with a passion for delivering excellent customer service and have experience of working in a very busy, fast‑paced work environment.
Commitment to Inclusion
We believe that embracing inclusion and diversity is key to our success and actively seek applications from candidates who can contribute their different backgrounds, cultures and experiences to our business.
Benefits
Beyond base compensation, we offer a comprehensive package of cash and non‑cash benefits, including health, wellness incentives, retirement savings assistance, paid time off, paid holidays and tuition reimbursement, as well as performance‑based bonus programs for eligible positions. All employees receive an annual development plan that combines on‑the‑job coaching and formal training to support growth and career progression.
Customer Service Administrator in Ipswich employer: 710 Crane Ltd.
Crane Building Services and Utilities is an exceptional employer, offering a dynamic work environment where customer service excellence is at the forefront. With a strong commitment to employee development, comprehensive benefits, and a culture that values diversity and inclusion, employees are empowered to grow their careers while contributing to meaningful projects in the HVAC and Utility sectors. Located within a global company with a rich heritage, this role provides unique opportunities to engage with a variety of stakeholders and make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Ipswich
✨Tip Number 1
Get to know the company inside out! Research Crane Building Services and Utilities, their products, and their values. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone enquiries, grab a friend and do some mock calls. Focus on being clear, concise, and friendly. Remember, first impressions count!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Crane.
We think you need these skills to ace Customer Service Administrator in Ipswich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your experience in handling customer enquiries and any technical knowledge you have, as this will show us you're a great fit for the fast-paced environment.
Showcase Your Skills:We want to see your excellent time-management and prioritisation skills in action! Use specific examples from your past roles to demonstrate how you've successfully managed multiple tasks while delivering top-notch customer service.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you the best candidate for the job.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures we receive all your details correctly and helps us get back to you faster. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at 710 Crane Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with Crane's offerings in the HVAC and Utility sectors. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you delivered excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of the Customer Service Administrator role.
✨Practice Common Scenarios
Anticipate questions related to order processing, handling customer enquiries, and using systems like QAD. Practising how you would respond to these scenarios can help you articulate your thought process during the interview, making you stand out as a candidate.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face in customer service, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
