At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join a dynamic team in a fast-paced Inside Sales department.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive work culture.
- Other info: Diverse and inclusive workplace that values your unique background.
- Why this job: Make a real difference by helping customers and solving their problems.
- Qualifications: 2 years in customer service, great communication, and time management skills.
The predicted salary is between 28500 - 32000 £ per year.
As part of a fast-paced Inside Sales department, the Inside Sales Administrator will serve as the key contact point for distributors and area sales managers and is responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical enquiries and order expediting, delivering a world-class level of customer service to all internal and external customers.
Principle Responsibilities
- Dealing with incoming telephone and email enquiries from Customers (both internal and external) promptly, efficiently and effectively, including but not limited to information/queries on:
- stock availability
- existing orders
- new enquiries
- Accurately inputting customer orders into QAD; providing pricing and quotations.
- Accepting and assuming responsibility for processing customer concerns using the company’s Customer Concerns Software, including, but not limited to, delivery, pricing and invoicing - putting the customer front and centre.
- Using the company’s QAD system and generated reports, proactively maintaining and managing key customer order books to ensure projected sales are reviewed and updated.
- Using the defined channels for progressing improved due dates for specific order lines, expediting orders with our Supply Chain and our Value Streams/Planners.
- Liaising with our shipping departments to arrange airfreight/DHL carrier shipments if requested by customer or external sales teams and agreed by the business in advance.
- Assisting our Finance team in their efforts to reduce the number of outstanding invoices held by customers and waiting for discrepancy resolution.
- Utilising the Crane Business System to continuously improve processes and efficiency.
- Using the defined channels ensuring that any leads on new projects or customer requirements are raised at the appropriate level or actioned as appropriate.
- Completing ad hoc tasks and providing administrative support as required.
Qualifications
The successful candidate will have a minimum of 2 years in a telephone-based customer service role, ideally with a technical product and be able to work using their own initiative with excellent time management and prioritisation skills. You must possess a high level of drive combined with a passion for delivering excellent customer service and have experience of working in a very busy fast-paced work environment.
We believe that embracing inclusion and diversity is key to our success and as such we are seeking applications from candidates who will contribute their different backgrounds, cultures and experiences to our business.
Customer Service Administrator in Ipswich employer: Crane Company
As a leading Crane Company in the United Kingdom, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With a strong focus on professional development, we offer extensive training opportunities and support for career growth, ensuring that you can make a meaningful impact in your role as an Applications Engineer. Join us to be part of a dynamic team that values creativity and teamwork while enjoying the benefits of working in a vibrant industry.
