Zenzero Solutions Ltd in Leeds is seeking a Senior Service Desk Engineer to resolve technically challenging, time-sensitive, and VIP tickets while meeting KPIs and SLAs.
You will coach and mentor junior engineers, deputise for the Service Desk Team Leader, and communicate with customers professionally, logging accurate time entries and notes.
This role requires ITIL-aligned operations, strong troubleshooting, and the ability to work with cross-functional teams, sometimes on client sites.
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Senior Service Desk Engineer - VIP IT Support Lead in Leeds employer: Zenzero Solutions Ltd
Zenzero is an exceptional employer that values innovation and collaboration, providing a dynamic work environment for IT Service Delivery professionals. Located in the UK, we offer competitive benefits, a strong focus on employee development, and opportunities for career advancement within a culture that prioritises continual improvement and teamwork. Join us to make a meaningful impact while enjoying a supportive atmosphere that fosters both personal and professional growth.
