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For Companies At a Glance
- Tasks: Manage key client relationships and drive innovative solutions in supply chain logistics.
- Company: Join Yusen Logistics, a leader in global supply chain management.
- Benefits: Enjoy a competitive salary, health cover, hybrid working, and generous holiday leave.
- Why this job: Make a real impact in logistics while developing your career in a dynamic environment.
- Qualifications: Degree in Shipping or Logistics preferred; experience in client management essential.
- Other info: Diversity and inclusion are at our core; we welcome all qualified applicants.
The predicted salary is between 45000 - 65000 £ per year.
The company Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We are looking for a Client Development Manager (CDM). The Client Development Manager will manage key client relationships and the solutions delivered to them within SCS. They will drive solution development, pursue new opportunities, and support new business growth across SCS and the wider group. With a salary of £45,000–£65,000 per annum (DOE) and a £6,000 car allowance, this role is based in our Canary Wharf office (E14 4Q), offers hybrid working up to 4 days per week, and involves domestic and international travel.
Responsibilities
- Account Management
- Partner with IT and Operations to design strategic solution developments that elevate the client proposition and generate measurable value for Yusen.
- Cascade client requirements across the SCS team and senior leadership to drive informed business planning and ensure developments align with client expectations.
- Lead continuous improvement initiatives through solution analysis, delivering measurable benefits for both the client and Yusen Logistics.
- Define the performance measures and mechanisms required to meet agreed service levels, and oversee the ongoing management of all SLAs.
- Program and project manage all developments within agreed deadlines.
- Oversee the calculation, monitoring, and maintenance of solution gross profit, providing insight-driven recommendations to management.
- Spend periods of time on site at the client's premises as required, and accompany clients on overseas business trips as required.
- Assist and provide cover for absence within operational teams when required.
- Ensure customer records are maintained.
- Collaborate with the Business Process Manager on implementation planning for new business and client projects to ensure a smooth transition back to the CDM.
- Support and participate in Process workshops.
- Support the creation and maintenance of SOPs, SLA, and KPI’s.
- Ensure client satisfaction through the final sign-off process.
- Support the process to secure new clients via participation in active sales, tenders and presentations, and provide case study materials.
- Share business and client knowledge within OCM to improve ‘best practice’ knowledge within the OCM team.
- Actively support the tender response compilation.
- Attend client visits with the business development team.
Qualifications
- A degree in Shipping, Logistics, or a related discipline (or equivalent professional qualification) is preferred.
- Project management qualifications or demonstrable experience in managing complex projects are advantageous.
- Proven experience within a liner, logistics, or retail environment is essential.
- Strong background in client management, ideally within a similar strategic account or development role.
- Demonstrated capability in designing and managing international supply chain solutions, ideally within the retail sector.
- Solid understanding of import/export processes, including documentation, customs brokerage, and duty preference gained through liner or freight forwarding experience.
- Ability to interpret customer P&L and deliver performance in line with financial targets.
- Proficiency in an additional European language (mainly German or French) is beneficial.
- Full UK driving licence required, with regular travel to client sites essential.
- Strong understanding of Incoterms and their application within global trade.
What we offer
- Bonus
- Permanent Health Insurance cover (40% of salary)
- Pension scheme with 6% matched employer contributions
- Comprehensive private family health cover
- 25 days' holiday (excluding bank holidays) and 5 days of Volunteer Leave per year
- Opportunity for Unpaid Leave
- Up to 10 days of international remote working
- Critical Illness Cover
- MyStrength Wellbeing App
- Free online Fitness Platform featuring Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet, and Nutrition
- Employee benefits such as Free eye tests, up to 25% off gym memberships, and high street vouchers
- Free access to 24/7 online GP, mental health support, Life Events Counselling, Care Concierge Service
- Karo Health Health Cash Plan
- Tailored development and career opportunities
Please note that applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position. At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process. Still, we encourage candidates to use them to enhance their applications rather than replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.
DISABILITY CONFIDENT
Yusen Logistics is an equal opportunities employer that encourages applications from all suitably qualified and eligible applicants, regardless of their personal circumstances. We make our recruiting decisions solely based on skillset and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.
Client Development Manager employer: Yusen Logistics
Contact Detail:
Yusen Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Development Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics and supply chain industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Yusen Logistics and understanding their values. Think about how your experience aligns with their mission to become the world’s preferred supply chain logistics company. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in client management and project delivery can drive growth at Yusen. Keep it concise and impactful – you want to leave them wanting to know more about you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Yusen Logistics. Let’s get you that Client Development Manager role!
We think you need these skills to ace Client Development Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Development Manager role. Highlight your experience in client management and logistics, and show how your skills align with Yusen's mission to improve supply chain solutions.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven business growth or improved client relationships in previous roles. Numbers and results speak volumes!
Be Authentic: While it’s tempting to use AI tools for your application, we recommend adding your personal touch. Let your personality shine through in your writing to stand out from the crowd.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets the attention it deserves and shows your enthusiasm for joining Yusen Logistics.
How to prepare for a job interview at Yusen Logistics
✨Know Your Client Inside Out
Before the interview, dive deep into Yusen Logistics and their client base. Understand their services, recent projects, and how they position themselves in the market. This knowledge will help you demonstrate your commitment to client development and show that you're ready to forge strong relationships.
✨Showcase Your Project Management Skills
Since the role involves managing complex projects, be prepared to discuss your project management experience. Bring specific examples of past projects where you successfully led teams, met deadlines, and delivered measurable results. Highlight any relevant qualifications you have to back up your claims.
✨Demonstrate Continuous Improvement Mindset
Yusen Logistics values continuous improvement, so come equipped with ideas on how you can contribute to this culture. Think about past experiences where you've identified areas for improvement and implemented solutions that benefited both clients and your previous employers.
✨Prepare for Client Scenarios
Anticipate questions related to client management and business development. Prepare scenarios where you've successfully secured new clients or improved existing relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.