At a Glance
- Tasks: Build and grow long-term client relationships while supporting their travel assistant engagement.
- Company: Join a forward-thinking team focused on sustainability and client success.
- Benefits: Competitive salary, pension, private healthcare, and flexible working options.
- Other info: Dynamic role with opportunities for personal and career development.
- Why this job: Make a real impact by helping clients achieve their sustainability goals.
- Qualifications: 1 year of experience, strong communication skills, and a passion for sustainability.
The predicted salary is between 25000 - 35000 £ per year.
The Client Development team supports ‘You. Smart. Thing.’ clients to increase engagement with their travel assistants and achieve key objectives, including net zero targets, improved visitor experience, increased revenue and operational efficiency. As a Client Development Manager, you will play a central role in building and growing long‑term client relationships, working at the intersection of client services, project delivery and data insight to ensure customers gain maximum value from YST’s platform.
Key Responsibilities
- Serve as the main point of contact for a portfolio of clients, managing day‑to‑day communication, support, and relationship growth.
- Support clients through onboarding, setup on internal systems and training sessions to ensure successful adoption.
- Oversee the full client relationship via HubSpot.
- Monitor and raise engagement levels of client deployments.
- Deliver client renewals and retention, manage change requests, and identify expansion opportunities.
- Configure supported client deployments via the YST dashboard.
- Gather and analyse client feedback and usage metrics to inform product and service improvements.
- Support full deployment delivery, ensuring technical and visual elements are completed to client satisfaction.
- Support client queries using Atlassian Service Desk and Jira.
- Use the YST dashboard to provide clients with regular analytics and insights and utilise available data to support the clients’ sustainability goals.
- Assist with the end‑to‑end delivery of innovation projects, including reporting to funding bodies and progress tracking.
- Coordinate relationships with consortia and stakeholders.
About You
- At least 1 year of relevant experience, degree qualification or equivalent.
- Able to work in a fast‑paced environment, with flexibility to work across multiple responsibilities.
- Proficiency with office software and online business tools.
- Conscientious approach to information and cyber security.
- Strong client relationship management and customer focus.
- Project management and organisational capability.
- Data‑driven and analytical mindset.
- Confident communicator with excellent presentation skills.
- Self‑confident and personable.
- Professional and motivated.
- Demonstrable passion for environmental sustainability.
Benefits
- £25-35,000 pa (subject to experience)
- Pension, private healthcare
- Annual profit‑share‑based bonus scheme
- Employee share option scheme
- Flexible working from home and shared workspace
- Personal and career development support
Client Development Manager in Birmingham employer: You. Smart. Thing. Limited
As a Client Development Manager at YST, you will thrive in a dynamic work environment that champions innovation and sustainability. With a strong focus on employee growth, we offer flexible working arrangements, comprehensive benefits including private healthcare and a profit-share bonus scheme, and a culture that values your contributions to meaningful projects. Join us in making a positive impact while developing your career in a supportive and engaging atmosphere.
Contact Details:
You. Smart. Thing. Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Development Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their goals and challenges so you can show how you can help them achieve success with YST’s platform.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Client Development Manager. Highlight your client relationship skills and data-driven mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Client Development Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Development Manager. Highlight your experience in client relationship management and any relevant projects you've worked on that align with our goals at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for environmental sustainability and how you can help our clients achieve their objectives. Be personable and let your enthusiasm for the role come through.
Showcase Your Data Skills:Since data insight is key in this role, make sure to mention any experience you have with analytics tools or data-driven decision-making. We love seeing how you can use data to enhance client relationships and drive results.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at You. Smart. Thing. Limited
✨Know Your Clients
Before the interview, research the company’s clients and their specific needs. Understanding how the Client Development team supports these clients will help you demonstrate your knowledge and show that you're ready to build those long-term relationships.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in previous roles. Highlight any experience you have with analytics tools or dashboards, as this is crucial for providing insights to clients and supporting their sustainability goals.
✨Demonstrate Your Communication Skills
Since you'll be the main point of contact for clients, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where effective communication led to successful outcomes, especially in client management.
✨Emphasise Your Passion for Sustainability
Given the focus on environmental sustainability, share your personal commitment to this cause. Discuss any relevant projects or initiatives you've been involved in, and how they align with the company's mission to support clients in achieving net zero targets.
