- Life Assurance after 2 years' service
- Access to Benenden health and discount platform after 1 years of continuous service
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Personalised progression plan with clear career opportunities
- Individual training budget for personal development
- EE discount
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
- Eye Care Vouchers
- Refer a Friend Scheme
- Free onsite gym
- Promptly contact customers who have requested a kitchen or bedroom brochure.
- Build rapport and understand customers' plans, priorities and timescales.
- Explain the benefits of a free, no-obligation home measure and how it supports early project planning.
- Use examples to help customers understand the value of the home measure.
- Handle questions and hesitation confidently, without applying unnecessary pressure.
- Book quality home measure appointments and explain what customers can expect.
- Accurately record customer information and manage follow-up activity.
- Work towards customer engagement, appointment conversion and service quality targets.
You must comply with all Health & Safety policies, procedures, and responsibilities outlined within the Integrated Management System
About You
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Excellent telephone manner with a warm, professional and engaging approach.
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Strong listening, communication and relationship-building skills.
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High emotional intelligence, with the ability to adapt conversations to different customers.
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Tenacity and resilience, confidently following up and handling hesitation.
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Self-motivated, target-driven and enthusiastic about achieving results.
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A genuine passion for delivering excellent customer service.
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Able to influence customers without being pushy, using good judgement and sensitivity.
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Positive attitude, attention to detail and willingness to learn.
Experience in telesales, appointment setting or customer engagement is essential. We're looking for the right attitude, personality and commitment to making every conversation count.
About The Company
As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.
Customer Engagement Advisor employer: Wren Kitchens
Wren Kitchens is an exceptional employer, offering a dynamic work environment in Croydon where creativity meets precision. With competitive salaries and quarterly bonuses, employees enjoy a supportive culture that prioritises professional growth and development, alongside the opportunity to make a tangible impact on customers' homes. Join us to be part of a team that values innovation and collaboration, ensuring every kitchen and bedroom design is executed to perfection.
