At a Glance
- Tasks: Support individuals experiencing domestic abuse through a confidential helpline.
- Company: Welsh Women’s Aid, dedicated to ending violence against women.
- Benefits: Competitive salary, full training, and flexible working hours.
- Other info: Join a supportive team committed to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Fluent in Welsh and English, excellent listening skills, and emotional resilience.
The predicted salary is between 37350 - 45650 £ per year.
Live Fear Free Helpline Advocate
Welsh Women’s Aid is a national organisation in Wales supporting third sector specialist services working to end domestic abuse, sexual violence, and other forms of violence against women.
The Live Fear Free Helpline is now recruiting Helpline Advocates to join the team.
- Job Title: Live Fear Free Helpline Advocate
- Salary: £27,852.00 pro rata per annum
- Hours of work to cover a 24-hour, 7 day a week, 365 days per year rota which will include overnight shifts, weekends and Bank Holidays.
- Both full and part-time positions are available.
- Office-based role located around 7 miles of Caernarfon.
Closing date
12pm, Tuesday 1st September 2026
Interviews
Friday 18th & Monday 21st September 2026
Interviews will be held in person at our office.
This post is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1.
We value diversity and are committed to ensuring that our organisation is an inclusive place to work.
Brief job description
The successful candidate will be part of our Helpline team, reporting to our Helpline Manager and Team Leaders. As part of the job, you will:
- Respond to contacts to the Live Fear Free Helpline received by phone, email, webchat, text and Whats App.
- Provide a confidential information and signposting service to anyone experiencing domestic abuse, sexual violence and/or any other form of violence against women, and to those contacting the service on their behalf.
These may be people who are distressed or unsafe and seeking immediate support and safety.
- Evaluate risk, safeguard and respond to need, minimising risk to those experiencing domestic abuse, sexual violence or other forms of violence against women.
- Refer service users to appropriate support services making use of established referral pathways via IT systems and databases.
Full training will be provided.
Person specification
Essential skills
- Ability to communicate effectively in Welsh and English, both spoken and written.
- An excellent listener – with an emphasis on empathy, patience, and kindness.
- Able to remain calm and make rational decisions under pressure or in crisis situations.
- Emotionally resilient with the ability to deal with emotive calls and contacts.
- Able to work from our office covering shifts on a 24-hour rota, 365/366 days a year.
- Able to carry out own administration, demonstrating good IT skills and the ability to learn new systems and databases.
- Able to prioritise workloads and multitask in a busy work environment.
- Reliable, punctual, and flexible.
- Ability to work on your own initiative, as well as part of a team.
- Organised, with the ability to record, report, and respond to problems affecting the Helpline service.
- Able to build positive working relationships with colleagues across the organisation.
- Committed to your own learning and development, and able to take on new tasks with enthusiasm.
Desirable skills
- Experience of working with survivors of domestic abuse and sexual violence.
- Previous helpline experience.
- Experience of working shifts including unsociable hours.
- Experience of statutory and voluntary organisations that support survivors.
- Relevant knowledge of any, or all, of the following areas: Risk assessing, safeguarding, benefits, legal issues, housing, intersectionality etc.
- Experience of using telephony systems and completing stats and monitoring forms.
- General responsibilities
- Consistent and accurate inter and cross team communication regarding key projects and tasks to reduce duplication and increase collaboration.
- Ensure Welsh Women’s Aid works within relevant legal and regulatory frameworks with a particular focus on safeguarding, health and safety, data protection, equal opportunities, and quality assurance frameworks, undertaking risk assessments for activities as needed.
- Ensure Welsh Women’s Aid delivers best practice in promoting intersectionality and achieving equality and diversity across all services and functions.
- Take directions on projects and priorities from your line manager, which may vary.
- Responsible for undertaking any other duties appropriate to the position.
Additional information can be found in the job pack available on our website: https://welshwomensaid. org. uk/join-us/work-with-us/
Contact us via recruitment@welshwomensaid. org. uk , annwilliams@welshwomensaid. org. uk or you can call us on
- 02920 541 551
- #J-18808-Ljbffr
Live Fear Free Helpline Advocate in Caernarfon employer: Women's Aid Federation of England
The Women's Aid Federation of England is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and the communities they serve. Located in Preston, this role provides unique opportunities for professional growth in the field of domestic abuse support, alongside benefits such as exclusive discounts and health support, ensuring that staff are well-equipped to make a meaningful impact in the lives of high-risk victims.
Contact Details:
Women's Aid Federation of England Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Live Fear Free Helpline Advocate in Caernarfon
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Women's Aid Federation of England.
✨Attend Social Work Events and Workshops
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✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Women's Aid Federation of England, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Women's Aid Federation of England or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Live Fear Free Helpline Advocate in Caernarfon
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Women's Aid Federation of England:Before hitting send, make sure to tailor your application specifically to Women's Aid Federation of England! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Women's Aid Federation of England
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
