At a Glance
- Tasks: Lead a dynamic team, drive sales, and create amazing customer experiences.
- Company: Join Sweaty Betty, a global leader in activewear with a vibrant culture.
- Benefits: Enjoy generous discounts, bonuses, and excellent training opportunities.
- Other info: Flexible hours and a supportive environment for personal growth.
- Why this job: Be part of a mission-driven company that values diversity and inclusion.
- Qualifications: Retail management experience and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing the following brands: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Our Store Managers are incredible, inspiring and innovative retail leaders. With a true love for sales and product, you will be joining a network of amazing individuals committed to achieving the best for both our brand and our people.
We are looking for highly motivated and enthusiastic leaders who are driven to deliver results and achieve targets. Recruiting, hiring, and developing a cohesive team of highly motivated and engaged individuals will be an integral aspect of the role alongside maintaining an exceptional selling culture where customer service is at the heart of everything we do.
Key Responsibilities- Be a role model - You’ll motivate and engage your team to bring to life the brand values every day, promoting an inclusive and positive working atmosphere.
- Ownership of all sales and profit results, driving cost management of all aspects outlined on the P&L reporting, including payroll management, sales & KPIs.
- Deliver outstanding service to all customers, demonstrating role model behaviours for the team.
- Communicate efficiently, both on the floor and behind the scenes, developing and maintaining relationships across the business, with customers and community partners.
- Foster a supportive, productive and inclusive environment that promotes teamwork and accountability.
- Ensure policies, operational standards and procedures are communicated, understood & implemented, including security, health & safety and stock management.
- Identify innovative methods to boost customer loyalty and drive the brand locally within the community.
- Partner with the wider business to ensure prompt placement of stock and take responsibility for the smooth running of your store.
- Responsible for all change management in store, engaging your team to adhere to new ways of working.
- Create amazing experiences for customers through authentic customer service.
- Experience in a management role in a fast-paced and client-focused retail environment.
- Commercial approach, with a proven sales background and previous experience setting and delivering store KPIs.
- Flexible and adaptable, comfortable working in a fast-paced environment.
- Flexible schedule and availability to work mornings, evenings, weekends and holidays.
- Passion for our brands and brand lifestyles.
- Ability to work under pressure and manage multiple tasks at once.
- Proficient in POS systems.
- Budget management experience, including payroll and expenses.
- Exceptional customer service and team management skills, with a proven track record of developing others.
- Interest in and awareness of market trends in the retail industry.
Wolverine Worldwide is a Certified™ Great Place To Work®. We are committed to creating a culture and team that represents our mission of empowerment, celebrating diversity, embodying inclusion, and creating an equitable business.
Store Manager - 40 Hours - Sweaty Betty employer: Wolverine Worldwide
Wolverine Worldwide is an excellent employer that values its employees by fostering a dynamic work culture where collaboration and innovation thrive. Located in a vibrant area, the company offers competitive benefits, opportunities for professional growth, and a commitment to employee development, making it an ideal place for those looking to build a meaningful career in credit management.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - 40 Hours - Sweaty Betty
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Wolverine Worldwide, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Wolverine Worldwide!
We think you need these skills to ace Store Manager - 40 Hours - Sweaty Betty
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Wolverine Worldwide, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Wolverine Worldwide and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Wolverine Worldwide that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Wolverine Worldwide
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
