Wise May are looking for a proactive Workplace Services Manager to join a London Law Firm and manage the day-to-day and operational strategy for workplace services including floor support, health & safety compliance, records management, mail & logistics and property services.
This is a full time, permanent, office based position. You will work 7.5 hours a day between the hours on 8am-6pm.
Workplace Services Manager duties and responsibilities:
Reporting in to the Head of Front of House & Workplace Services you will be responsible for driving continuous improvement in service delivery to support the organisations strategic objectives. Your key areas of responsibility will include:
- Strategic Leadership & Service Excellence - Deliver continuous improvement and operational strategy for workplace services.
- Health and Safety - This is a key element of the role and a priority once joining the business will be completing risk assessments to ensure the business is fully compliant.
- Operational Leadership and Management - Oversee all aspects of workplace services, maintain oversight of health & safety compliance, provide effective resource planning and support building maintenance projects.
- People Leadership and Development - Develop and manage a high-performing, multi-skilled team of 6.
- Financial and Supplier Management - Support budget management for workplace services, monitor and report on service usage and assist with supplier engagement and contract negotiations.
- Change and Project Management - Assist with workplace transformation projects i.e. office moves, refurbishments and implementing new technologies.
- Stakeholder Engagement and Collaboration- Work closely with other business support functions to ensure the efficient integration of workplace services with IT, property and facilities strategies.
Workplace Services Manager key skills and experience required:
- Proven experience in workplace services, facilities and operational leadership within the Legal industry is required.
- Strong track record managing in-house teams.
- Solid knowledge of health & safety, compliance, and business continuity (IOSH/NEBOSH or equivalent)
- Experience overseeing services such as mailroom, reprographics, records management, and floor support.
- Demonstrated ability to manage supplier relationships, contracts, and service level agreements.
- Experience supporting workplace projects.
- Excellent organisational skills with the ability to manage multiple priorities and deadlines.
- Strong stakeholder management and communication skills.
- Experience with budgeting, cost control, and identifying service improvements.
Benefits:
- 27 days annual leave
- Pension scheme with an Employer Pension Contribution of 5% to 7.5%
- Private health care
- Group Income Protection covering up to 75% of your salary
- Life assurance
- Season ticket loan
- Long service award
- Discount Marketplace
- Bonus Scheme
- Enhanced Parental Leave Pay offering up to 39 weeks of paid leave
- Employee assistance programme
- Fertility Leave
- Wellbeing programme
- Remote GP Service
- Employee Advice Helpline
- Eye test/contribution towards VDU glasses
Workplace Services Manager in London employer: Wise May Ltd Careers
Joining our team as a Claims Administrator offers you the opportunity to work within a dynamic claims management provider that is part of a global insurance client. We pride ourselves on fostering a supportive work culture that values employee growth, offering comprehensive benefits such as enhanced pension contributions, private medical insurance, and a subsidised restaurant. With a hybrid working model and a focus on work-life balance, this role not only provides meaningful work but also the chance to thrive in a collaborative environment in the heart of London.
