I.T Support Lead in Fareham
Windracers Fareham About the role
Sitting within the IT team, this role is responsible for IT Service Delivery for the Windracers Group, the key functions of this role include:
- Responsibility for ensuring the reliable, secure, and high‑quality delivery of IT services across the organisation.
- You will oversee day‑to‑day service operations, manage suppliers, lead service improvement initiatives, and act as the key point of contact for stakeholders who depend on stable IT services.
This role ensures that IT services remain aligned with business needs, operational priorities, and industry best practice.
Manage the Service Delivery team.
Responsibilities/Tasks
- Service Operations & Performance
- Lead end‑to‑end IT service delivery
- Oversee incident, problem, change, and release management processes.
- Ensure major incidents are managed effectively, with clear communication and timely resolution.
- Produce regular service performance reports for leadership and stakeholders.
- Stakeholder Engagement
- Act as the interface between IT and business teams, ensuring service expectations are understood and met.
- Build strong relationships with internal teams, senior leaders, and external partners.
- Translate business requirements into actionable service improvements.
- Governance, Compliance & Security
- Ensure IT services comply with organisational policies, industry standards, and regulatory requirements.
- Maintain accurate service documentation, configuration records, and asset inventories.
- Support audits, risk assessments, and business continuity planning.
- Continuous Improvement
- Identify opportunities to enhance service reliability, efficiency and user experience.
- Lead service improvement initiatives across IT operations.
- Promote proactive monitoring, automation, and modern service‑management practices.
- Other responsibilities
- Conduct yourself in a professional manner at all times in accordance with the company expected behaviours and values
- Work in accordance with company policies, procedures and guidelines
- Act always in a safe manner and in support of our Health and safety agenda
Skills/Knowledge
- Proven experience in IT service delivery, service management, or IT operations leadership.
- Excellent communication and stakeholder‑management skills.
- Strong analytical and problem‑solving abilities, with a focus on root‑cause resolution.
- Ability to work under pressure and manage competing priorities.
- Personal Qualities
- Ability to deliver at pace
- Communicating and Influencing
- Working Together
- Making Effective Decisions
- Preferred Skills and/or Knowledge
- Experience in IT service delivery or service management within an engineering organisation.
- Understanding of MOD customer expectations, secure environments, and defence contracting.
- Experience in complex, multi‑site, or regulated environments.
- Understanding of Agile/Dev Ops delivery models
- Experience with cloud services (Azure, AWS, M365)
- Understanding of Engineering toolsets
- Qualification Requirements
- Right to work within the UK
- Ability to travel abroad to EU and non-EU territories
- Ability to hold a security clearance
- Other
The above is only an outline of the tasks, responsibilities and outcomes required of the role.
You will carry out any other duties as may reasonably be required by the company.
The job description may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.
Professional Development
You should pursue a programme of continuous professional development in accordance with any relevant professional registration or statutory requirements, while maintaining appropriate awareness of service provider requirements.
Your tasks
Lead IT service delivery and ensure high-quality support for the Windracers Group.
Your profile
Experience in IT service delivery and strong communication skills required.
What's also included
Competitive salary, professional development, and opportunities for growth.
Tech stack & ways of working
I.T Support Lead in Fareham employer: Windracers
At Windracers Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous professional development opportunities and a culture that values teamwork and effective communication. Located in the heart of the UK, we provide a unique chance to work within a cutting-edge engineering organisation, ensuring that our IT services are not only reliable but also aligned with industry best practices.
Your perspectives
Make a real impact by enhancing IT services and supporting cutting-edge projects.
StudySmarter Expert Advice
Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Windracers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
Show Off Your Skills
Create a personal project or case study relevant to the challenges Windracers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Windracers!
Direct Apply to Windracers
Let's not forget to apply directly through the Windracers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
Some tips for your application 🫡
Showcase Your Problem-Solving Skills
In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Windracers.
Highlight Relevant Certifications
Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter
Your cover letter is your chance to connect personally with us at Windracers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise
We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Windracers
Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
Locations
- Fareham
