At a Glance
- Tasks: Coordinate UK & European road transport, manage bookings, and ensure top-notch customer service.
- Company: Join a leading independent freight forwarder in a modern office environment.
- Benefits: Attractive salary up to £35K, contributory pension, and Monday to Friday hours.
- Other info: Great opportunity for career growth in a fast-paced industry.
- Why this job: Be part of a dynamic team and make a real impact in logistics.
- Qualifications: Experience in European road freight forwarding and strong customer service skills.
Our client, one of the largest independent freight forwarders in the midlands, offering worldwide transport services by air, road and sea, are looking for a European Operations Coordinator to be based at their offices in Redditch, Worcestershire.
On Offer:
- Opportunity to join a highly regarded logistics specialist
- Based at a modern purpose-built office
- Offering an attractive salary up to £35K, dependent on skills and experience
- Contributory Pension
- Working hours: Monday – Friday, 8:30am – 5:30pm
Main Purpose of the Role:
Reporting to the Operations Manager, this position forms part of the existing Road Freight Forwarding Operations Team. It requires the jobholder to coordinate the day to day UK & European road transport sections and all of the related administration. To build relationships with the existing clients and always deliver a high standard of customer care at all times.
Duties and Responsibilities:
- Manage the day to day bookings of European freight forwarding jobs
- Processing where appropriate both export and import customs clearance.
- Raising job files and all of the appropriate paperwork
- Processing jobs through Multifreight software system
- Extensive client liaison to include quotations, follow up, bookings and problem solving
- Extensive supplier liaison to include rate negotiations, bookings and problem solving
- Internal liaison with the Sales Team, assisting with quotations and service information
- Managing the jobs from start to finish in line with the client expectations and communicating effectively any service issues
- Maximising the gross profit by negotiating with the supplier base
- Proactively contacting the existing clients to maximise business potential
- Invoicing jobs on completion
- Populating internal analysis and key statistics
- To be involved in the operations and sales meetings, where current jobs, quotes, problems, entertaining and other relevant topics are discussed along with the previous week’s trading activity
To be Considered:
- Must have European road freight forwarding or UK transport operations experience
- Strong Customer Service or Sales experience in rate negotiations and delivering quotations
- Good communication skills
- Good organisational skills
- Good attention to detail
- Can work to deadlines and handle pressure
- Quick thinker / Problem solving
- Self-motivated and enthusiastic character
For full details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry.
European Operations Coordinator in Redditch employer: Willis Global
Join a leading logistics specialist in Redditch, Worcestershire, where you will thrive in a modern, purpose-built office environment. With an attractive salary package, contributory pension, and a strong focus on employee development, this role offers a unique opportunity to grow within a supportive team that values high standards of customer care and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land European Operations Coordinator in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight forwarding industry on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have a lead on that perfect European Operations Coordinator role!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their services and recent news. This will help you tailor your answers and show that you're genuinely interested in the role. Plus, it’ll give you some great talking points to impress the hiring manager!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to customer service, problem-solving, and your experience in freight forwarding. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s land that job together!
We think you need these skills to ace European Operations Coordinator in Redditch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the European Operations Coordinator role. Highlight your experience in European road freight forwarding and any relevant customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the duties listed in the job description, and don’t forget to show your enthusiasm for working with us.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love quick thinkers who can handle pressure, so share those stories that demonstrate your ability to solve problems effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Willis Global
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your European road freight forwarding knowledge. Understand the key processes, customs clearance, and the software systems like Multifreight that are commonly used in the industry. This will show that you're not just interested in the role but also have the expertise to back it up.
✨Show Off Your Customer Service Skills
Since this role involves extensive client liaison, be ready to share examples of how you've successfully managed customer relationships in the past. Highlight any experiences where you’ve negotiated rates or solved problems for clients, as this will demonstrate your ability to deliver high standards of customer care.
✨Be Organised and Detail-Oriented
The job requires good organisational skills and attention to detail. Prepare to discuss how you manage multiple tasks and deadlines effectively. You might even want to bring a planner or a digital tool you use to keep track of your work, as this can visually reinforce your organisational skills.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle pressure and solve problems. Think of specific situations where you had to think quickly and come up with solutions, especially in a logistics context. Practising these scenarios will help you articulate your thought process during the interview.
