# Commercial Customer Success Manager - EMEASigmaLondon, UKFull-timeUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThis London-based customer success role helps customers get value from Sigma’s analytics and business intelligence platform. You’ll manage strategic accounts, support adoption, and work to grow net dollar retention through account planning, training, and expansion opportunities.* Full-time* On-site* 4+ years* Bachelor's or Master's Degree### Skills and expertiseSQLData visualizationSnowflakeDatabricksRedshiftBigQueryETLBusiness intelligence### Key responsibilities* Build customer relationships and guide accounts in using Sigma’s analytics platform.* Identify expansion opportunities and reduce churn to improve net dollar retention.* Create customer success plans and deliver training to improve product adoption.## How this job comparesCompared with 505 open mid-level customer success jobs on October 10, 2026.Similar open jobs: We Love AI Jobs lists 505 open mid-level customer success jobs at 185 companies.Remote work: This job is on site. 120 of the 505 mid-level customer success jobs (24%) are remote.AI in this role: Medium. The role uses AI tools and works with AI systems as a regular part of the job. The role regularly guides customers on Sigma’s analytics platform, which the posting says includes native AI and agentic analytics. Its main focus is customer adoption and retention, rather than developing AI systems.## Full descriptionWe're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.This is an in-office role based out of the London office.Key Responsibilities:• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.• Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.• NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.• Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.• Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.Required Skills / Experience:• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.• 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.• Strong analytical skills with a proven ability to solve complex problems using data.• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)• ETL experience• Experience implementing production business intelligence solutions• Startup experienceAbout us:Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.Come join us!Benefits For Our Full-Time Employees:• Equity• Generous health benefits• Flexible time off policy. Take the time off you need!• Paid bonding time for all new parents• Traditional and Roth 401k #J-18808-Ljbffr
