Wellbeing Manager
About the role
Location: London Campus (up to 40% hybrid working by agreement).
Salary: £40,000‑£45,000 per annum.
Hours: 37.5 hours per week, full-time, permanent.
Department: Higher Education – Student Services.
Reports to: Director of Students.
Role Overview
Lead the development and delivery of Walbrook’s wellbeing support model, driving a proactive approach focused on early intervention, student success, inclusion, and resilience. Oversee wellbeing services, safeguarding processes, welfare interventions and specialist support provision, ensuring timely, high-quality support for students.
Key Responsibilities
- Lead and enhance student wellbeing services across the institution.
- Manage complex student welfare and wellbeing cases.
- Act as Deputy Designated Safeguarding Lead and support institutional safeguarding and Prevent responsibilities.
- Manage counselling and specialist wellbeing support provision.
- Use student feedback, data, and sector best practice to drive continuous improvement.
- Develop and support a team focused on delivering an outstanding student experience.
- Produce insights and reporting to inform decision‑making and improve student outcomes.
About You
- Experience supporting students with complex wellbeing and welfare needs.
- Experience managing safeguarding concerns and risk assessment processes.
- Strong leadership and people‑management skills.
- Excellent relationship‑building and communication abilities.
- The ability to balance strategic thinking with practical delivery.
- A commitment to inclusion, student success, and continuous improvement.
Professional qualifications in counselling, mental health, safeguarding, psychology, social work or related disciplines, together with Mental Health First Aid training and professional body membership, would be advantageous.
Benefits
- Company pension plan
- Private medical insurance
- Life insurance
- Perkbox membership
Life Balance
- Work Your Way – flexibility that works for you
- Generous holiday entitlements, increasing with length of service
- Excellent maternity and paternity policies
- Volunteering days
- Birthday day off
Wellbeing & Support
- Wellbeing Group programmes
- Twice a year wellbeing pass to allow time for yourself
- Employee Assistance Programme (EAP)
Closing Date: 27 August 2026
Your tasks
Lead and enhance student wellbeing services, ensuring timely support and intervention.
Your profile
Experience in student welfare, safeguarding, and strong leadership skills required.
What's also included
Competitive salary, flexible working, generous holidays, and wellbeing programmes.
Tech stack & ways of working
Wellbeing Manager employer: Walbrook Institute London
Walbrook Institute London is an exceptional employer that prioritises the growth and well-being of its staff, offering a vibrant work culture that fosters inclusivity and collaboration. As a Student Engagement & Experience Coordinator, you will have the opportunity to make a meaningful impact on students' lives while enjoying benefits such as flexible working arrangements and professional development opportunities in a dynamic educational environment.
View Walbrook Institute London profile
Your perspectives
Make a real difference in students' lives and promote their success and resilience.
