At a Glance
- Tasks: Lead strategic relationships with hospitals and healthcare providers to enhance performance and member outcomes.
- Company: Join Vitality, a multi-award-winning UK insurance brand focused on health and happiness.
- Benefits: Enjoy competitive salary, bonus schemes, pension contributions, and award-winning health insurance.
- Other info: Flexible working options and a supportive environment for personal and professional growth.
- Why this job: Make a real impact in healthcare while developing your leadership and negotiation skills.
- Qualifications: Experience in strategic provider management and strong commercial negotiation skills required.
The predicted salary is between 72000 - 88000 £ per year.
About The Role
Team – Clinical Leadership Team
Working Pattern - Hybrid – 2 days per week in the Vitality London, Bournemouth or Stockport Office. Full-time hours apply. We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Extensive strategic provider management
- Advanced commercial negotiation expertise
- Proven senior leadership capability
What this role is all about
We're looking for a Senior Provider Relationship Manager to take a leading role in shaping Vitality's relationships with hospitals and healthcare providers across the UK. Operating across a significant area of healthcare expenditure, this role will influence how the provider network performs commercially, clinically and for members, combining sophisticated negotiation, strategic relationship management and data-led decision-making. The role will work across complex provider arrangements, challenge established approaches where greater value can be achieved and lead initiatives that strengthen contractual performance, member pathways and the long-term sustainability of Vitality's healthcare proposition.
What you will be doing
- Shape and strengthen strategic relationships with major UK hospitals and healthcare providers, establishing clear expectations around commercial performance, quality and member outcomes
- Support the effective management of more than £250 million in annual hospital spend, identifying opportunities to improve value, control costs and strengthen provider performance
- Lead complex commercial and contractual negotiations with providers, securing sustainable outcomes while maintaining strong and credible long-term partnerships
- Use sophisticated analysis, provider performance data and market insight to identify emerging risks, challenge performance and inform strategic commercial decisions
- Work closely with Legal and Clinical teams to develop robust contractual standards, documentation and performance measures that deliver clear and sustainable provider outcomes
- Influence the development of compelling member pathways that combine clinical quality and customer experience with effective management of the claims fund
- Provide leadership and direction to Hospital Management team members, setting clear objectives, developing capability and maintaining high standards of performance
- Lead and influence complex change across internal and external stakeholders, building commitment to new approaches, partnerships and ways of working
- Partner with senior stakeholders across Clinical, Claims, Primary Care, MI and policy functions to align priorities and deliver broader departmental objectives
- Deputise for the Head of Hospital Management, providing senior-level leadership and judgement across key provider, commercial and operational priorities
What do you need to thrive?
- Significant experience managing strategic provider relationships within a complex clinical, healthcare or comparable environment
- Substantial commercial negotiation experience with the credibility to lead challenging discussions involving significant contracts, expenditure and competing priorities
- Strong leadership experience, with a proven ability to set direction, develop capability and drive high performance through others
- A strong track record of leading or supporting complex organisational change, projects or programmes involving multiple stakeholders
- Advanced analytical and commercial judgement, with the ability to interpret complex information and translate insight into clear decisions and recommendations
- Demonstrable experience influencing senior stakeholders and building effective relationships across internal functions, external providers and strategic partners
- The confidence to challenge existing approaches, navigate ambiguity and solve complex commercial and operational problems independently
- Experience working across clinical, operational and customer-focused environments where decisions need to balance commercial value, quality and customer outcomes
- Private medical insurance, healthcare insurance or hospital contracting experience would be advantageous
So, what's in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.
Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you've ever been
- Create an environment that embraces you as you are and enables you to be your best self
- Give you flexibility on how, where and when you work
- Help you advance your career by playing you to your strengths
- Give you a voice to help our business grow and make Vitality a great place to be
- Give you the space to try, fail and learn
- Provide a healthy balance of challenge and support
- Recognise and reward you with a competitive salary and amazing benefits
- Be there for you when you need us
- Provide opportunities for you to be a force for good in society
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
We're incredibly proud to be recognised for the culture we've created — recently being named one of Glassdoor's Best Places to Work 2026, and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if we're the right fit for you? We can't wait.
Diversity & Inclusion
At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitality's approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
Senior Provider Relationship Manager employer: Vitality Corporate Services Limited
Vitality is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With a hybrid working model based in Bournemouth, employees benefit from flexible working arrangements, competitive bonuses, and an extensive range of perks including award-winning health insurance. The company fosters a supportive environment where individuals are encouraged to thrive, innovate, and contribute to meaningful societal change.
Contact Details:
Vitality Corporate Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Provider Relationship Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Vitality Corporate Services Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Vitality Corporate Services Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Vitality Corporate Services Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Senior Provider Relationship Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Vitality Corporate Services Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Vitality Corporate Services Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Vitality Corporate Services Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Vitality Corporate Services Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Vitality Corporate Services Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Vitality Corporate Services Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
