Senior Provider Relationship Manager in London

About The Role
Team – Clinical Leadership Team
Working Pattern - Hybrid – 2 days per week in the Vitality London, Bournemouth or Stockport Office. Full-time hours apply.
We are happy to discuss flexible working!
Top 3 skills needed for this role: Extensive strategic provider management
Advanced commercial negotiation expertise
Proven senior leadership capability
What this role is all about
We're looking for a Senior Provider Relationship Manager to take a leading role in shaping Vitality's relationships with hospitals and healthcare providers across the UK. Operating across a significant area of healthcare expenditure, this role will influence how the provider network performs commercially, clinically and for members, combining sophisticated negotiation, strategic relationship management and data-led decision-making. The role will work across complex provider arrangements, challenge established approaches where greater value can be achieved and lead initiatives that strengthen contractual performance, member pathways and the long-term sustainability of Vitality's healthcare proposition.
What you will be doing Shape and strengthen strategic relationships with major UK hospitals and healthcare providers, establishing clear expectations around commercial performance, quality and member outcomes
Support the effective management of more than £250 million in annual hospital spend, identifying opportunities to improve value, control costs and strengthen provider performance
Lead complex commercial and contractual negotiations with providers, securing sustainable outcomes while maintaining strong and credible long-term partnerships
Use sophisticated analysis, provider performance data and market insight to identify emerging risks, challenge performance and inform strategic commercial decisions
Work closely with Legal and Clinical teams to develop robust contractual standards, documentation and performance measures that deliver clear and sustainable provider outcomes
Influence the development of compelling member pathways that combine clinical quality and customer experience with effective management of the claims fund
Provide leadership and direction to Hospital Management team members, setting clear objectives, developing capability and maintaining high standards of performance
Lead and influence complex change across internal and external stakeholders, building commitment to new approaches, partnerships and ways of working
Partner with senior stakeholders across Clinical, Claims, Primary Care, MI and policy functions to align priorities and deliver broader departmental objectives
Deputise for the Head of Hospital Management, providing senior-level leadership and judgement across key provider, commercial and operational priorities
What do you need to thrive? Significant experience managing strategic provider relationships within a complex clinical, healthcare or comparable environment
Substantial commercial negotiation experience with the credibility to lead challenging discussions involving significant contracts, expenditure and competing priorities
Strong leadership experience, with a proven ability to set direction, develop capability and drive high performance through others
A strong track record of leading or supporting complex organisational change, projects or programmes involving multiple stakeholders
Advanced analytical and commercial judgement, with the ability to interpret complex information and translate insight into clear decisions and recommendations
Demonstrable experience influencing senior stakeholders and building effective relationships across internal functions, external providers and strategic partners
The confidence to challenge existing approaches, navigate ambiguity and solve complex commercial and operational problems independently
Experience working across clinical, operational and customer-focused environments where decisions need to balance commercial value, quality and customer outcomes
Private medical insurance, healthcare insurance or hospital contracting experience would be advantageous
So, what's in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance
A pension of up to 12%– We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance – With its own set of rewards and benefits
Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever been
Create an environment that embraces you as you are and enables you to be your best self
Give you flexibility on how, where and when you work
Help you advance your career by playing you to your strengths
Give you a voice to help our business grow and make Vitality a great place to be
Give you the space to try, fail and learn
Provide a healthy balance of challenge and support
Recognise and reward you with a competitive salary and amazing benefits
Be there for you when you need us
Provide opportunities for you to be a force for good in society
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
We're incredibly proud to be recognised for the culture we've created — recently being named one of Glassdoor's Best Places to Work 2026 , and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if we're the right fit for you? We can't wait.
Diversity & Inclusion
At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitality's approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
TPBN1_UKTJ