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- Tasks: Provide 1st and 2nd line IT support, resolve issues, and document incidents.
- Company: Join a leading IT solutions provider specializing in infrastructure and cybersecurity.
- Benefits: Competitive salary up to £30,000 and potential referral bonuses.
- Why this job: Work in the medical industry, enhance your skills, and ensure high customer satisfaction.
- Qualifications: 3+ years in IT support with strong knowledge of Microsoft and Mac systems.
- Other info: Opportunity for growth and direct contact with clients.
The predicted salary is between 24000 - 36000 £ per year.
2nd Line IT Support Engineer Cambridge Up to £30,000 VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage technology. They are seeking a 2nd Line IT Support Engineer to provide first and second-line technical support and maintenance on-site for one of their clients in the medical industry. As the 2nd Line IT Support Engineer, you will be responsible for documenting incidents and service requests, resolving support issues, and ensuring that service levels and targets are met while maintaining high customer satisfaction and consistent service delivery standards. Essential Requirements of the 2nd Line IT Support Engineer: 3+ years in an IT support role with robust 2nd line support capabilities, including diagnosing and resolving issues on both Microsoft and Mac operating systems. Proficient in Microsoft Server operating systems and associated technologies such as Windows Server, Windows Desktop, Office 365, and Active Directory, including implementation and administration of AD, GPO, and RDS. Experience with Virtualisation technologies (VMware) Knowledgeable about cloud services, including Azure, Exchange, SharePoint, OneDrive Experience with Intune and implementing IT solutions, along with basic networking knowledge and an understanding of switches, firewalls, TCP/IP, and routing. Excellent communication abilities with exceptional VIP support capabilities. To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly on If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). 2nd Line IT Support Engineer Cambridge Up to £30,000
2nd Line IT Support Engineer employer: VIQU
Contact Detail:
VIQU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer
✨Tip Number 1
Make sure to highlight your experience with both Microsoft and Mac operating systems during your conversations. Being able to discuss specific issues you've resolved on these platforms will demonstrate your robust 2nd line support capabilities.
✨Tip Number 2
Familiarize yourself with the latest trends in cloud services, especially Azure and Office 365. Showing that you are up-to-date with these technologies can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with virtualization technologies like VMware. Be ready to provide examples of how you've implemented or managed virtual environments in previous roles.
✨Tip Number 4
Since this role involves VIP support, practice articulating your communication skills. Think of scenarios where you've successfully handled high-pressure situations or provided exceptional service to clients.
We think you need these skills to ace 2nd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 3+ years of experience in IT support, specifically focusing on your 2nd line support capabilities. Include relevant technologies like Microsoft Server, Office 365, and any virtualization experience you have.
Craft a Strong Cover Letter: In your cover letter, emphasize your communication skills and your ability to provide exceptional VIP support. Mention specific examples of how you've resolved technical issues in the past and maintained high customer satisfaction.
Showcase Relevant Skills: Clearly list your proficiency in both Microsoft and Mac operating systems, as well as your knowledge of cloud services like Azure and Exchange. Highlight any experience with Intune and basic networking knowledge.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at VIQU
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft and Mac operating systems in detail. Highlight specific instances where you diagnosed and resolved issues, especially with Windows Server, Office 365, and Active Directory.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Practice explaining your thought process when resolving technical issues, particularly in high-pressure situations.
✨Communicate Effectively
Since excellent communication is essential for this role, practice articulating complex technical concepts in a way that non-technical stakeholders can understand. This will showcase your VIP support capabilities.
✨Familiarize Yourself with the Company’s Services
Research the IT solutions provider and their offerings in managed services, cybersecurity, and cloud technologies. Being knowledgeable about their services will help you tailor your responses and show genuine interest in the company.
