Administrative & Customer Relationship Support Advisor in Cheltenham

Who are Vericon Systems: We are constantly evolving and innovating new ways of helping building managers and social landlords improve the lives of their tenants and building users. Whether this be through ensuring emergency light compliance or remote boiler monitoring, our innovative technology is limitless and creates life-changing results that positively impact our clients and their customers.

This is an exciting opportunity to join a leading technology specialist for remote monitoring and management of buildings. With sectors moving towards net carbon zero as well as trends showing a drive for better efficiencies and customer-focused wellbeing, connected technologies are going to become the foremost way to monitor and manage building portfolios.

Your Day to Day: As Administrative and Customer Relationships Support Advisor, you will be at the forefront of daily operations at Vericon Systems. You should have strong organisational skills with the ability to analyse, prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution.

Your key duties and responsibilities would be as follows:

• Handing office tasks, such as filing, generating reports and presentations, raising purchase orders.
• Helping to coordinate information gathering.
• Liaising with internal departments and couriers, looking after the delivery queries, returns and customer feedback, ensuring they are resolved timely and in an efficient manner.
• Develop and update administrative systems to make them more efficient.
• Assess procedures and practices when engaged in reactive critical situations to drive internal process improvements.
• Ability to interact with customers to understand their issues or requests and promptly respond with the correct answer or action.
• Have the ability to interface appropriately with senior management at customer companies, working toward resolving customer issues while representing the company’s point of view.
• Collaborate with other members of staff to resolve issues as appropriate.
• Work closely with the Sales Team to establish best practices, identify and resolve pain points, and strive for continuous improvement to ensure customer excellence is always provided.
• Building relationships and liaising with clients, identifying and understanding the customer’s needs and introducing them to value-added services.
• Investigate customer concerns, take ownership of them and manage through to an outcome.
• Take a proactive approach in improving customer journey by responding to customer feedback and through process improvement.
• Handle sensitive information in a confidential manner.

This is not an exhaustive list, and you are expected to undertake other duties as appropriate and requested by your line manager or above. This list is subject to periodic review and may be amended to meet the growing needs of the business. The post holder will be expected to participate in this process and aim to reach an agreement on any changes.

Requirements: Who we are looking for: We are looking for someone with knowledge of office management systems and procedures. You should be computer literate (Microsoft Office; Word, Outlook and Excel). You have good numeracy and accuracy skills. You are a great communicator, both spoken and written, and able to stay calm under pressure. An individual who takes the initiative to get the job done in a timely manner, able to prioritise and multitask. Someone who is receptive to feedback, willing to learn and embraces continuous improvement. You are a team player, helpful, approachable, and able to build strong working relationships with colleagues, maintaining a positive working environment. A detail-oriented individual, who is driven in achieving a standard of excellence within our work processes and outcomes, following company policies and guidance. You should be cost conscious, whilst thinking of better ways of doing things. Someone who is efficient, plans ahead and manages their time well. A willingness to be flexible in their approach to working hours.

Benefits: What we offer: Salary £21K to £25K depending on experience. A holiday package of 25 days paid annual leave plus eight English Public Holidays. A diverse and friendly work environment with a close-knit team. Company pension scheme. Free on-site parking. Disclosure and Barring Service (DBS). If you are offered this position, you will be required to undergo an appropriate level of DBS check and provide evidence of having completed such a search. The Company will reimburse this expense.

To apply please email your covering letter and CV to careers@vericonsystems.com