Customer Service & Logistics Representative
Veranova About the role
At Veranova, we believe people are our most important asset, and we are dedicated to building the most talented and diverse workforce in our industry.
Our commitment to uncompromising focus on quality, compliance, safety, and excellence in delivery shapes everything we do.
We are not just looking for skills; we are seeking innovative individuals who have a mindset open to learning and growth, and a desire to make a difference.
Veranova is a global leader in the development and manufacturing of complex active pharmaceutical ingredients (APIs) for pharma and biotech customers.
With deep technical expertise and impressive flexibility, we develop solutions and processes that support and accelerate innovation.
Every role at Veranova plays a part in delivering an exceptional customer experience through ownership and integrity.
Join us on our mission to enable current and next-generation therapeutics to improve and save the lives of patients.
Role Overview
This role is part of the Supply Chain function providing excellent customer experience within a global manufacturing environment.
Our key focus as a business is delivering excellence in Science, to our Customers, within Operations our People and patients shaping the world around us to make it a cleaner and healthier place
- Core Responsibilities
- Work as part of a team, to drive, delivery of excellent customer service and commercial business objectives.
- Receive and process customer orders in line with commercial terms and conditions.
- Manage and process import and export licences for API customer orders in line with Home Office regulations.
- Communicate with Home Office on status of licences.
- Communicate with your customer to ensure they provide a valid and in date operating licence, to allow fulfilment of the customer’s order.
- Track and coordinate product supply for orders in the immediate 3 months.
- Communicate to customer any delay to orders providing revised delivery timelines.
- Receive and respond in a timely manner to customer queries. Liaising with relevant stakeholders as required.
- Manage customer complaints in line with the company process from escalating the complaint to our Quality department to resolution.
- Support onboarding of new customers.
- Attend customer business review meetings where required.
- Work with our logistics partners to advise on orders due to dispatch in the coming month.
Qualifications
- Required
- Preferred
- Knowledge and understanding of Sales, Customer Service, Export logistics and ERP systems.
- Our Commitment
- Inclusive
Culture: At Veranova an inclusive culture is integral to our values.
We are committed to ensuring that everyone can bring their full self to work and thrive in their career.
- Financial
Wellness: The company provides an industry-leading compensation package, and this position is eligible for an annual performance bonus in accordance with the terms of the applicable bonus plan.
You will also receive excellent pension contributions with the option of making contributions via salary sacrifice and access to discounts from major online and high street stores.
- Health & Wellbeing: As well as being entitled to 25 days’ annual leave plus recognised Scottish public holidays, our colleagues are also eligible to participate in benefits such as our Health Shield Cash Plan, Cycle2Work Scheme, life insurance, income protection, and GP Anytime.
- Professional
Development: Opportunities for continuous growth and development through resources such as Linked In Learning, functional career pathways, and individual Personal Development Plans to map out your future with us.
Additional Information
Under UK legislation, we are required to ensure that all employees have the legal right to work in the UK, both at the time of offer and throughout their employment.
Please note that we are not able to provide sponsorship for this role, so applicants must have the necessary right to work in place independently.
Agency and Search Firm Representatives: Veranova will not accept unsolicited applications/CVs from agencies and/or search firms for this job posting.
Veranova is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
All applications are carefully considered, and your details will be stored on our secure Application Management System.
This is used throughout Veranova for the selection of suitable candidates for our vacancies as they arise.
Veranova respects your privacy and is committed to protecting your personal information.
For more information about how your personal data is used please view our privacy notice.
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Your tasks
Deliver exceptional customer service and manage logistics in a global manufacturing environment.
Your profile
Knowledge of customer service, export logistics, and ERP systems is preferred.
What's also included
Enjoy competitive pay, annual bonuses, health benefits, and 25 days of annual leave.
Tech stack & ways of working
Customer Service & Logistics Representative employer: Veranova
At Veranova, we pride ourselves on fostering an inclusive and dynamic work culture that prioritises employee growth and well-being. Our commitment to quality and safety is matched by our industry-leading compensation packages, comprehensive health benefits, and opportunities for professional development, making us an exceptional employer in the pharmaceutical sector. Join us in our mission to innovate and improve patient lives while enjoying a supportive environment that values your contributions and encourages continuous learning.
Your perspectives
Make a real difference in healthcare while growing your skills in a supportive team.
StudySmarter Expert Advice
Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Veranova and learning about the latest trends in the industry.
Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Veranova!
Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Veranova keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
Some tips for your application 🫡
Show Your Supply Chain Savvy
In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements
When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Veranova
This is your chance to really connect with the team at Veranova. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications
If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Veranova
Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Veranova.
Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Veranova that you're a team player!
Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Veranova. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
