At a Glance
- Tasks: Coordinate bookings for private hire services, ensuring a seamless experience for customers.
- Company: Join Veezu, the UK's fastest-growing taxi and private hire tech platform.
- Benefits: Flexible shifts, supportive team environment, and opportunities for career growth.
- Other info: Dynamic role based in Sheffield with a focus on compliance and customer satisfaction.
- Why this job: Be part of a tech-driven service that supports local communities and makes a real difference.
- Qualifications: Strong communication skills and a knack for customer service are essential.
The predicted salary is between 30000 - 42000 £ per year.
Your role at Veezu: The role of Commercial Team Coordinator will be to service a range of account holders from the public and private sector in administering new and existing private hire bookings from start to finish. Bookings will be made via inbound and outbound calls as well as email, and providing a seamless booking experience is paramount in being successful in this role. Reporting into the Commercial Team Manager, your role will involve providing day to day support for Commercial Account holders and driver partners. The core shift pattern for this role will be Monday to Saturday, with a varying shift pattern between core hours of 06:00 to 22:00.
Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology platform operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!
What you’ll do:
- Handle inbound and outbound calls to assist with all aspects of new and existing bookings, assisting a range of regional & national account holders.
- Provide well structured and articulated replies to emails from account holders to assist in making new bookings, providing quotes and answering general enquiries around their transport needs.
- Ensure account holders can provide key information specific to their account to adhere to GDPR and security requirements.
- Monitor the internal dispatch system to ensure punctuality on commercial account bookings is achieved throughout the working day by liaising with Commercial Booking Centre colleagues and Veezu driver partners.
- Liaise with the Commercial Account Team and other internal stakeholders to feedback and resolve any issues arising from Commercial bookings and ensure account holder retention is maintained.
- Ensure compliance and safeguarding is maintained at every stage of the booking and dispatch process, and escalating any concerns relating to compliance and safeguarding to the relevant departments and account holders.
- Have an understanding of key performance indicators and service level agreements on a range of commercial accounts.
- Ensure call handling time is efficient, whilst also seeing to it that the call is resolved to the customers satisfaction and all data is captured.
- Ensure that customer, passenger, Driver Partner & colleagues’ information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR).
- Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.
What you’ll need:
- Communication: Excellent verbal and written communication skills, with the ability to engage and build rapport with customers.
- Customer-Oriented: Strong customer service skills and ability to manage customer relationships professionally.
- Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Computer Literacy: Proficiency in call center software, Microsoft Office and the ability to learn and operate new systems.
- Time Management: Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Where you’ll be: This role will be based out of our Sheffield hub.
Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.
Commercial Hub Coordinator in Sheffield employer: Veezu
Veezu is an exceptional employer that champions a dynamic work culture, offering a hybrid role that promotes flexibility and work-life balance. With a strong emphasis on employee growth, we provide opportunities for professional development and collaboration across diverse teams, all while being located in the vibrant city of Telford. Join us to be part of a forward-thinking company that values innovation and inclusivity in driving urban growth strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Hub Coordinator in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Veezu. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Veezu before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Hub Coordinator in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Veezu:Your cover letter is your chance to shine! Tell us why you want to work at Veezu specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Veezu!
How to prepare for a job interview at Veezu
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
