At a Glance
- Tasks: Coordinate bookings for private hire services, ensuring a seamless experience for customers.
- Company: Join Veezu, the UK's fastest-growing taxi and private hire tech platform.
- Benefits: Flexible shifts, supportive team environment, and opportunities for career growth.
- Other info: Dynamic role based in Sheffield with a focus on compliance and customer satisfaction.
- Why this job: Be part of a tech-driven service that supports local communities and makes a real difference.
- Qualifications: Strong communication skills and a knack for customer service are essential.
The predicted salary is between 30000 - 42000 £ per year.
Your role at Veezu: The role of Commercial Team Coordinator will be to service a range of account holders from the public and private sector in administering new and existing private hire bookings from start to finish. Bookings will be made via inbound and outbound calls as well as email, and providing a seamless booking experience is paramount in being successful in this role. Reporting into the Commercial Team Manager, your role will involve providing day to day support for Commercial Account holders and driver partners. The core shift pattern for this role will be Monday to Saturday, with a varying shift pattern between core hours of 06:00 to 22:00.
Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology platform operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!
What you’ll do:
- Handle inbound and outbound calls to assist with all aspects of new and existing bookings, assisting a range of regional & national account holders.
- Provide well structured and articulated replies to emails from account holders to assist in making new bookings, providing quotes and answering general enquiries around their transport needs.
- Ensure account holders can provide key information specific to their account to adhere to GDPR and security requirements.
- Monitor the internal dispatch system to ensure punctuality on commercial account bookings is achieved throughout the working day by liaising with Commercial Booking Centre colleagues and Veezu driver partners.
- Liaise with the Commercial Account Team and other internal stakeholders to feedback and resolve any issues arising from Commercial bookings and ensure account holder retention is maintained.
- Ensure compliance and safeguarding is maintained at every stage of the booking and dispatch process, and escalating any concerns relating to compliance and safeguarding to the relevant departments and account holders.
- Have an understanding of key performance indicators and service level agreements on a range of commercial accounts.
- Ensure call handling time is efficient, whilst also seeing to it that the call is resolved to the customers satisfaction and all data is captured.
- Ensure that customer, passenger, Driver Partner & colleagues’ information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR).
- Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.
What you’ll need:
- Communication: Excellent verbal and written communication skills, with the ability to engage and build rapport with customers.
- Customer-Oriented: Strong customer service skills and ability to manage customer relationships professionally.
- Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Computer Literacy: Proficiency in call center software, Microsoft Office and the ability to learn and operate new systems.
- Time Management: Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Where you’ll be: This role will be based out of our Sheffield hub.
Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.
Commercial Hub Coordinator in Sheffield employer: Veezu
Veezu is an exceptional employer that champions a dynamic work culture, offering a hybrid role that promotes flexibility and work-life balance. With a strong emphasis on employee growth, we provide opportunities for professional development and collaboration across diverse teams, all while being located in the vibrant city of Telford. Join us to be part of a forward-thinking company that values innovation and inclusivity in driving urban growth strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Hub Coordinator in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Veezu. Understand their values, mission, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling calls and emails, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable with speaking about your experiences and how they relate to the job.
✨Tip Number 3
Show off your multitasking abilities! During the interview, be ready to discuss how you've managed multiple tasks at once in previous roles. Use specific examples to demonstrate your ability to stay organised and focused, even when things get hectic.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Commercial Hub Coordinator in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Commercial Hub Coordinator role. Highlight your relevant experience in customer service and communication, as these are key skills we’re looking for!
Show Off Your Communication Skills:Since this role involves a lot of interaction with account holders, it’s important to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Multitasking Abilities:We want to see how you handle multiple tasks at once! Share examples from your past experiences where you successfully managed several responsibilities while keeping everything organised and on track.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Veezu
✨Know the Company Inside Out
Before your interview, make sure you research Veezu thoroughly. Understand their services, values, and recent developments in the private hire industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Commercial Hub Coordinator, excellent communication is key. Prepare examples of how you've successfully handled customer interactions in the past, whether through calls or emails. Practising clear and articulate responses will demonstrate your ability to engage with account holders professionally.
✨Demonstrate Multitasking Abilities
In this role, you'll need to juggle multiple tasks at once. Think of scenarios where you've managed several responsibilities simultaneously and be ready to discuss them. Highlighting your time management skills will reassure the interviewer that you can thrive in a fast-paced environment.
✨Understand Compliance and Data Protection
Familiarise yourself with GDPR and compliance standards relevant to the role. Be prepared to discuss how you would ensure data security and compliance during the booking process. Showing that you take these matters seriously will reflect well on your professionalism and attention to detail.
