At a Glance
- Tasks: Manage claims and provide top-notch customer service while liaising with drivers and partners.
- Company: Join Veezu, the UK's fastest-growing taxi tech company making a real impact.
- Benefits: Competitive pay, supportive team, and opportunities for growth in a dynamic environment.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Be part of a tech-driven service that supports local communities and enhances mobility.
- Qualifications: Strong communication skills, attention to detail, and ability to handle pressure.
The predicted salary is between 25000 - 30000 £ per year.
Your role at Veezu: Claims Support involves managing all aspects of Veezu Assist’s liaison with driver partners in relation to vehicles and claims handling, providing exceptional customer service and high levels of administration. You will report into the Claims Manager.
Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!
What you’ll do:
- Manage key relationships, including those with external customers and business partners in addition to various internal departments with which you will work closely.
- Assist the fleet department in dealing with admin for the fleet vehicles.
- Take First Notice of Loss (FNOL) for new claims and transfer to accident management company.
- Remain compliant with MOJ, DPA, ABI, MIB as is required by law where applicable and company procedures.
- Liaise with all parties involved including client driver, TP driver, relevant insurance companies, witnesses and any other applicable parties.
- Provide high quality customer service with an awareness and understanding of customer requirements.
- Deal with on- and off-hires where necessary and regularly check vehicles as required.
- Accurately input data onto relevant computer database i.e. Eclipse Proclaim.
- Advise Claims Manager of Health & Safety issues.
- Ensure fair treatment of passengers, customers, Driver Partners and employees and act in a professional manner at all times.
- Ensuring all relevant enquiries are made of any appropriate parties.
- Communicating with all customers in a clear and proactive manner.
- Maintain regular consistent and professional attendance, punctuality, and adherence to relevant health & safety procedures.
- Ensure that customer, passenger, Driver Partner & employee information is safeguarded at all time, in line with the General Data Protection Regulation (GDPR).
- Maintain information security to a recognised required standard in line with business needs.
- Follow information security policies and procedures.
- Ensure legal and contractual compliance.
- Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.
What you’ll need:
- Honesty and a knowledge of industry regulation and legislation.
- Knowledge of complaints and referral procedure.
- Exceptional attention to detail and organisation skills.
- Ability to effectively manage conflicting deadlines.
- Excellent communication skills both written and verbally.
- Ability to work under pressure in a fast-paced environment.
Where you’ll be: This role will be based out of our Solihull office. Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.
Claims Support in Solihull employer: Veezu
Veezu is an exceptional employer that champions a dynamic work culture, offering a hybrid role that promotes flexibility and work-life balance. With a strong emphasis on employee growth, we provide opportunities for professional development and collaboration across diverse teams, all while being located in the vibrant city of Telford. Join us to be part of a forward-thinking company that values innovation and inclusivity in driving urban growth strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Support in Solihull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Veezu. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Veezu before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Claims Support in Solihull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Veezu:Your cover letter is your chance to shine! Tell us why you want to work at Veezu specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Veezu!
How to prepare for a job interview at Veezu
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
