Veeqo in Swansea is seeking a Technical Writer to own the documentation lifecycle for a product-led support function, shaping help guides, SOPs, wikis and in-app messaging. You’ll shape content strategy to drive ticket deflection and customer self-service across product, engineering and support teams.
You’ll develop and maintain guides for AI-powered support, test in-app messaging experiments, and ensure clear, customer-centric content across all touchpoints in a fast-growing ecommerce platform.
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Technical Writer for AI-Powered Support & Docs in Swansea employer: Veeqo
Veeqo is an exceptional employer, offering a dynamic work environment where creativity and technical skills thrive. Located in Swansea, the company fosters a collaborative culture with opportunities for professional growth, especially in the fast-evolving e-commerce sector. With the recent acquisition by Amazon, employees benefit from enhanced resources and support while enjoying a pet-friendly office atmosphere that promotes a healthy work-life balance.
